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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Not a good experience I normally don’t write reviews . I never had a good experience at this dealership From trying to buy a new car to repairs Look like I’m not the only one .
Business response:
This is not the kind of experience we seek to provide. If you would be willing to discuss the details with our General Manager Chris Powers, please call him at (616) 574-8100. The Toyota of Grand Rapids Team
Not worth your time Had a truck on their site that I wanted to see. Drove over an hour for an appointment with Mr Butz. He ended up being to busy for me. Then they showed me a truck with damage because the one I inquired about wasn't even on the lot. Waste of time!!
Business response:
Terry, we are so sorry to hear about your experience with our Sales Department. We appreciate you leaving this review as it will help us do better in the future.
Buyer Beware Buyer beware: we've had multiple problems with this place. Wife took her car in to do a tire rotation and oil change. They charged her for it but did none of the work. I know because I checked the oil dipstick at home oil was dark brown with a strong burnt gasoline smell. Tire pressure light still on. We marked the tires they did not rotate them. Brought it back to the Dealer and they did the work in front of us. Cartridge oil filter had the color of charcoal. I asked for A/C recharge another time. They pulled m... read more
Business response:
This is not the type of service we wish to provide. Please contact our General Manager Chris Powers at (616) 574-8100 so we can address this together. The Toyota of Grand Rapids Team
Cheating Dealership -------------Cheating---------------Cheating------------Cheating------------ BE AWARE---- The used car manager is cheating with his customers. I had 15 email correspondences with the dealership. The accord 2014 Sports my offer was 12,000.Sales guy Kevin offered me 13000. Later on called them to negotiate a little bit more, talked to the manger name Kyle he has told me I can't do less than 13,000. Later on agreed to their offer, I've called them again for the test drive appointment and the Used c... read more
Business response:
We are sorry to hear of your negative experience at our dealership. We appreciate you for taking your time to write this review for us and for bringing the pricing issues to our attention. The Toyota of Grand Rapids Team
A bit pushy I simply looked up a car online that matched their inventory and while i can appreciate them trying to get my business after multiple emails and 2 phone calls to my home that only seemed to be goating me into going to their business I decided to go elsewhere. If they were already this upfront after an online search I'd hate to see what it's like actually going there.
Business response:
Al, we value the opportunity to learn of your experience with our Internet Department as it will help us serve our future customers better. Have a great day, The Toyota of Grand Rapids Team
Bait and Switch I was very disappointed with GR Toyota. I found a car on their web site and they didn't have it anymore and it continued to be on their site. Then they sent a link to another one that they thought I might like. I drove over 45 minutes to go see the car and lo and behold, "it just sold". The third car that interested me was $2000.00 OVER Kelly Blue book and they negotiated down -$600.oo. What a joke, very insulting. Tried "let me explain this to you" while I am a highly educated woman who did a tremendous... read more
Business response:
We are sorry to hear about the issues during your visit at our dealership. We value the opportunity to learn of your buying experience, as it will help us serve better our future customers. The Toyota of Grand Rapids Team
They sneak damaged. They do not report damage to their cars to you. Found both a dent and cigarette burn marks without them being forward about it. I called to address the burned upholstery and was basically told I drove off the lot and it wast issue to deal with. This was the day I drove it home. They did repair the dent, but their attitude is if the car has damaged you should deal with it because it’s used. DON’T go there! No recommendations here.
Business response:
Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Chris Powers, General Manager at Toyota of Grand Rapids (616)574-8100
I bought a car... There were issues from start to finish. I made an offer on a car, the salesperson did not call me with a response to the offer, but the next day his sales manager called me and told me the car was sold. I saw it again online, and I called back, it turned out the car was not sold. 3 days later the salesperson called to see if he could find something else for me- yet my offer was never responded to by him. He said his manager called but I did not return her call. That was not true, as we did speak, but she to... read more
Business response:
Mich, we are sorry to hear about your experience with us. We appreciate you for taking the time to bring these issues to our attention as they will help us improve the buying process and serve the future customers better. Take care, The Toyota of Grand Rapids Team
Lug nuts not tightened. Had oil change and tire rotation performed. When I drove off the steering felt strange. Service rep said the tires were probably worn. Few days later, it became obvious that my front tires were loose. Total of five lug nuts were loose, hand turntable loose, between the two front tires. No follow up after email and direct complaint.
Business response:
I am sorry to hear about your experience with us. I would like to speak with you about the details of your visit. I can be reached at your convenience. Thank you! Bob Bacon Service Director at Toyota of Grand Rapids (616)574-8100
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.6 star rating with 8,270 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.