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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Poor service It was the first time I needed service on my 2020 prius prime. I have not been to the service department before. I had an appointment. I drove up to the service door and a staff person waved me NOT to enter. I waited a bit, thinking someone would come and tell me where to go. Nope, nobody came. I parked my car and walked into the service department and was totally ignored by the 3 guys at the desks. I wandered into the waiting room, then back into the service department. Finally I interrupted someone to find out... read more
I don’t know if my car will be ready by tomorrow I missed work all weekend and I’m staying home on Sunday but I need my car by Monday and I don’t know if it’ll come.
Service customer service is not very accommodating I called for shaky steering wheel and the service tech on the phone not very accommodating and professional I wanted to get right to the point to get me in. Then someone higher up told me to come in for a balance it was on him which was fine however they did not see anything with the shakiness but this was definitely noticeable so they said there was a nail in the tire at the end I should have asked for a picture of the nail because they said it penetrated and I had to spend... read more
Business response:
Thank you for your review. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. If you would be willing to discuss it with me off-line please call me at 616-574-8100. Fred Barclay, Service Director.
Lying to Avoid Repair Under Warranty Previously repaired wheel bearing failed within a year. Took it back, waited two hours, only to be told it was due to a faulty tire. Turned out tire was fine. Eventually returned to hear that it *was* the wheel bearing. Relieved to hear, yet they would not recognize the visit before, so wanted to charge another $700 to fix it. Battled for twenty minutes, until they offered to fix it for free. Finally! Had similar experience three years prior with ill-repaired brakes. I was so mad, I took ... read more
Business response:
Thank you for taking a moment to rate your recent experience. Hearing your point of view will help us serve our future customers better.
Routine maintenance Use this dealership for routine maintenance but try to avoid it for other repairs if possible. Expensive place to have your vehicle worked on. People are friendly and treat you well enough but I stay away if at all possible.
Business response:
Thank you for the stars! We appreciate your feedback.
Don’t trust the sales mgr Dusten Dusten the sales mgr tried to back out on a agreed upon deal. If it wasn’t for me asking to work with the general mgr I would have lost out on the negotiated deal I had. I had a great experience with Issac in sales and like I said, thank god for the general manger. In the end I got a fair deal no thanks to Dusten.
Business response:
Congratulations on your new car purchase and thank you for buying from us! We also appreciate the feedback as it will help us serve the future customers better. Happy New Year!
Oil change When I got to the dealership to check in, the woman who helped me actually shamed me for not getting my oil changed sooner. I told her I had called at 5,000 miles and they told me I had another 5,000 on that oil. She continued to shame me. When I came back to pick up my car, I was told my rear tire treads were at minimum wear, so I needed to replace them. I just got tires and hadnt even driven 10,000 miles on these so I went directly to the place I got my tires where they confirmed with a tool infront of me that m... read more
Why go anywhere else? I brought my used Prius here after having a warranty claim rejected because a previous non-Toyota repair facility could not determine a reason for my MFD maintenance warning message. In spite of the repair not being covered under the warranty, it was definitely worth going to the Toyota dealer's shop to get the repair done. I was kept in the look through every step of the service - even though the *entire* process took less than 30 minutes! - and there was plenty of personal contact about what was being... read more
Business response:
Michael, thank you so much for taking a moment to write about your experience at our dealership. We are thrilled to know our service team took a good care the issue and you were back on the road in no time. Please let us know if there is anything else we can do to help you. Until next time, The Toyota of Grand Rapids Team
Stain protection Bought stain protection package and they did not take time to not take care of the stain or make new arrangements to take care of it. Clearly a waste of money. Left msg for Amy Betton 10/1 with no response
Business response:
Jennifer, thank you for your feedback. Your recent experience does not reflect our dedication to the customer service. If you would be willing to give us a chance to fix this issue, please call our General Manager Chris Powers at 616-574-8100. The Toyota of Grand Rapids Team
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.6 star rating with 8,270 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.