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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Do not understand what is meant by TITLE. Sean Bier-Hobbs was very friendly in relating to me on my 20,000 miles check up for our Prius. He provided information that was related to the 5,000 care for our car. In addition he was helpful in finding a book I had left in the waiting room. He was pleasant to work with.
Salesman Nick Snyder WE told Nick Snyder what we wanted and what we were willing to pay. He made it all happen!
Business response:
Thanks Ron! We're happy to hear that Nick was so helpful and accommodating, and was able to make sure that all of your needs and expectations were met. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
chris hammond helped me took a hour to get a oil change that was a long time just for a oil change. chris hammond helped me and did a excellent job
Oil change Ben DeKruyter is the most efficient, kind, knowledgeable service agent at Toyota. He has serviced all of my Toyotas and I hope he never leaves. I am in and out in a snap, always a smile, he always asks about me or my family, and making me feel like a valued customer.
Tires rotation and oil change. Called in morning, had afternoon appointment. Done in 45 minutes and cheaper than quote.
Business response:
Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly! We look forward to seeing you again when your car is ready for its next service. Toyota of Grand Rapids
Fixing a noise problem. Ron Jones went above & beyond trying to fix the problem we had with our 2016 Toyota Avalon.
Business response:
Thank you for your time and kind review. We are pleased to hear that Ron Jones was able to go above and beyond your expectations. We look forward to seeing you again when your new car is ready for its first service. Regards, Toyota of Grand Rapids
Beware Horrible dealership and doesn't appreciate your business.
Business response:
Pete, we are sorry to hear that you did not have a good experience here. Your satisfaction, and the satisfaction of all our guests is important to us, and we want to make sure we do everything in our power to provide prompt and transparent customer service now and always. We hope to see you again in the future. Please feel free to call us at (616)-574-8100 or stop in during business hours, and we will be more than happy to address any concerns you may have. Sincerely, Toyota of Grand Rapids General Manager
Incredibly Unpleasant Came here to potentially upgrade from my old aging sedan and found the whole process remarkably unpleasant. The trade in evaluation was fair and the sales associate was pleasant enough, but before I could even look at any vehicles I was pushed into a credit check and a form disclosing my financial information. If I was looking at something higher end I might understand this, but I was planning on looking at an entry level Camry! Eventually after a half hour of paperwork, an appraisal of my trade in and ... read more
Business response:
Brett, we always appreciate customer feedback so thank you for that. We are sorry to hear of your experience here at the dealership though, that is not how we want to do business. Please feel free to call us at (616)-574-8100 or stop in during business hours, and we will be more than happy to address any concerns you may have. Sincerely, Toyota of Grand Rapids General Manager.
My service is always Great! I have been leasing Toyota's here for over twenty years. I live in Lansing and believe me, it's worth the drive to go to Grand Rapids Toyota!
Business response:
Marie, Thank you for the kind words about our service center!! We always appreciate customer feedback and are very glad to hear that the drive from Lansing to Grand Rapids is worth coming here for your service! With the rating scale from 1 to 5 stars, the 5 star rating might have been more appropriate for your review! We would very much appreciate if you could edit the star from 1 to 5 when it it convenient for you. We look forward to seeing you again on your next visit! Regards, Toyota of Grand Rapids.
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.6 star rating with 8,270 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is closed now. It will open at 9:00 a.m.