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Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
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Worst experience ever. Will not come back. Tried to charge me $1500 for a service they said I never had done and then when they realize it had been done, still tried to charge me bc a spark plug had “gone bad” and was barely out of the 1 year warranty (have gone nowhere close to the 60k miles I should get from spark plugs). Then tried to say they should run more tests just to see if that was actually the problem all on my dime. They’ve permanently lost a customer. I’ve bought multiple cars from them and have never had them s... read more
Business response:
Thank you for bringing this matter to our attention, Michelle. We are sorry to hear about your negative experience with our service department. We apologize for any inconvenience or frustration this has caused you. We take all customer complaints seriously and would like the opportunity to learn more about your visit. Please email us at customercare@obrienautogroup.com so we can discuss this further and work towards a resolution. Sincerely, Toyota of Kirkland
I supposed to get a discounted price on used car that I bought, as what the agent agreed to my offer, but the contract price never change. Agents here are liars.
Business response:
Thank you for your feedback, Lee. We are sorry to hear about your less than stellar experience with us. We would love to get in contact with you to have a better understanding of your situation. Please email us directly at customercare@obrienautogroup.com. Thank you, Toyota of Kirkland
They are jacking up their prices above MSRP. Buy elsewhere, as there are dealers in Western Washington not doing this.
Service employee tried to sell me every possible service that a car with 128,000 miles could need. (over $3,000) including replacement of the alternator belt and coolant that had been done 6 months earlier. I will not be back.
WARNING!!! Do not buy here!!! They will rip you off here. Wanted to order a Sienna 3 months ago but during the paperwork they tried to sneak in a 7k markup. I walked out but they followed me and agreed to drop it. 2 weeks before arrival I brought in my trade to be prepared for the transaction and we AGREED ON A PRICE! Van arrives and they write the paperwork up with thousands less than they AGREED to give me. What am I going to do? Wait another 3 months. Horribly unethical dealership!
The service dept at ToK is not reliable. You can’t count on what they tell you. The brakes on our Toyota were making a sound I’d never heard brakes make before. Inspected them and didn’t see any issues. Since it seemed to be an unusual problem we decided to take the vehicle to ToK for diagnosis. The service manager (Mr Malloy) told us that off brand brake pads had caused the rotors to be “all torn up” and required replacement. From my inspection, I knew that the rotors were in good shape and could not see how a reasonab... read more
Business response:
Thank you for your feedback, Malcolm. We are sorry to hear about your negative experience with our service department. We made our management aware of this matter, and they'd like to reach out to you. If you would like to further discuss your experience, please email us at customercare@obrienautogroup.com. Sincerely, Toyota of Kirkland
Worked with internet sales guy Jay, nice guy. It took some negotiations back and forth, finally I agreed to their price. Texting back and forth, leave Granite Falls, drive over an hour to get there. Meet Jay, alls good. Plan was to put $20K down and finance $11K. He brings me the paperwork, and it’s $4000 higher than we agreed on. I ask him what’s up, their sales manager thinks the deal Jay and I was to good, and they are not gonna honor that price! That’s some shady business operations in my opinion.
Business response:
Thank you for your feedback, Jim. We are sorry to hear about your negative purchasing experience with us. We understand how this can be a frustrating situation and sincerely apologize. We want to learn more about your visit; what is the best way to reach you? | customercare@obrienautogroup.com Toyota of Kirkland
Went to buy a car they told me they add 5000 dollars at the top of the MSRP. They are taking advantage of the current shortage in inventory but that is still ridiculous
Business response:
Thank you for providing your feedback, Haikel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. | customercare@obrienautogroup.com Cheers, Toyota of Kirkland
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,593 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is closed now. It will open tomorrow at 8:30 a.m.