This profile has been claimed by the business owner or representative.
Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
ABOUT O'BRIEN AUTO GROUP You may have never heard of the O'Brien Auto Group but we've been around and local since 1986. Our philosophy is very simple: Make your buying and ownership experience as easy and as enjoyable as possible. We know that you have the highest expectations of the vehicles you drive and of the people you trust to help you out. Our teams consist of employees who care. We take the time for on-going training to be certain we're able to meet your needs with full confidence, providing the highest quality and... read more
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I’ve called service 3days in a row to schedule my 90k service and have been promised a call back, I’m still waiting???
RecommendedThis is the 3rd time I'm bringing my truck to be service in toyota kirkland. The first time was good. The first advisor (Sean Biegel)that assist me was really friendly and welcoming. Definitely will go back. The 2nd time, I decided to randomly pick another advisors, (Julio Barrera). He is the opposite of the first advisor that I experienced. No customer interaction that will make you feel welcome. Feels like going to DMV which nobody likes to go. 3rd time, gave it another shot. Worst! (Caio Garcez) Not even hi hello, how you... read more
This is the 3rd time I'm bringing my truck to be service in toyota kirkland. The first time was good. The first advisor (Sean Biegel)that assist me was really friendly and welcoming. Definitely will go back. The 2nd time, I decided to randomly pick another advisors, (Julio Barrera). He is the opposite of the first advisor that I experienced. No customer interaction that will make you feel welcome. Feels like going to DMV which nobody likes to go. 3rd time, gave it another shot. Worst! (Caio Garcez) Not even hi hello, how you... read more
I just walked into the dealership with financing ready to buy a car and someone replied "are you looking for someone" not hello, not can i help you. When i asked about some of tbe brand new cars on the lot he said "thats one is available foe a ready to test drive tomorrow" not what i asked. Than he looked it up and said "its 35,000" That doesnt seem like service to me. I already have fiancing. This would have been easy if the employees wanted to do their jobs.
TOK solicited my review via email. They asked me to contact them first if I had less than a 5 star experience. I did just that and never heard a peep. So here is their well-deserved bad review: We made an appointment to see a used car they had on their lot and confirmed this with them via the automated text we received. Despite this, when we arrived (about 5 minutes early) there were other prospective buyers just hopping in for a test drive of the car. We complained to the salesman who we'd make the appointment and got the ... read more
Troy is helpful and will twist you words.
To start, this review only really applies to the Service Center. I can’t speak to sales, but after how miserable this experience was I’m not likely to come back. TL;DR – If you go here you are rolling the dice. The service center will charge you a premium for at best mediocre service. Their troubleshooting procedures can point to parts that aren’t the problem, and they will happily charge you for fixes that don’t work. I’m pretty sure they totaled my car and blamed it on coincidence after giving me a two month and several t... read more
I'm no sales expert, but I am confident that it is bad for business for a sales manager to laughingly say "well, then maybe I should just be talking to your wife" (as I was texting with my partner who was at home with our toddler). Never mind the fact that we are in a pandemic and felt it was more responsible for us to reduce the amount of exposure we risk ourselves and others to, it is important for couples/families to have healthy conversations about finances and large purchases like this. While I may have been on the f... read more
If you enjoy a run around go here. They’ll pass you off to someone else because they’re so lazy. Then whomever the Katie girl is will ask if you had your questions answered you tell her no and silence. Bravo on zero star service!! 👍🏻
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,536 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is open now. It will close at 9:00 p.m.