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Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The person dealing with me seemed shady. First, he quoted me 85 dollars for the oil change with the 25 dollar discount. When I challenged it, he brought down the price to 66. Second, he asked if I wanted tire rotation in a manner that implied that it was complimentary. But then when I saw the receipt there was an 11 dollar charge for that. Third, sorry to see they have gotten rid of the car wash coupons. I am a regular customer. But because of this shady behavior I am thinking of taking my business elsewhere.
Business response:
Thank you for your feedback, Nosheen. We are truly disappointed to learn about your negative experience with our service team. We made our management aware of this matter, and they'd like to reach out to you personally. What is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
I’ve called service 3days in a row to schedule my 90k service and have been promised a call back, I’m still waiting???
RecommendedThis is the 3rd time I'm bringing my truck to be service in toyota kirkland. The first time was good. The first advisor (Sean Biegel)that assist me was really friendly and welcoming. Definitely will go back. The 2nd time, I decided to randomly pick another advisors, (Julio Barrera). He is the opposite of the first advisor that I experienced. No customer interaction that will make you feel welcome. Feels like going to DMV which nobody likes to go. 3rd time, gave it another shot. Worst! (Caio Garcez) Not even hi hello, how you... read more
This is the 3rd time I'm bringing my truck to be service in toyota kirkland. The first time was good. The first advisor (Sean Biegel)that assist me was really friendly and welcoming. Definitely will go back. The 2nd time, I decided to randomly pick another advisors, (Julio Barrera). He is the opposite of the first advisor that I experienced. No customer interaction that will make you feel welcome. Feels like going to DMV which nobody likes to go. 3rd time, gave it another shot. Worst! (Caio Garcez) Not even hi hello, how you... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Geno. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out. Cheers, Toyota of Kirkland
I just walked into the dealership with financing ready to buy a car and someone replied "are you looking for someone" not hello, not can i help you. When i asked about some of tbe brand new cars on the lot he said "thats one is available foe a ready to test drive tomorrow" not what i asked. Than he looked it up and said "its 35,000" That doesnt seem like service to me. I already have fiancing. This would have been easy if the employees wanted to do their jobs.
Business response:
Thank you for your feedback, Jennifer. We are truly disappointed to learn about your negative experience with our team. We made our management aware of this matter, and they'd like to reach out to you personally. What is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
TOK solicited my review via email. They asked me to contact them first if I had less than a 5 star experience. I did just that and never heard a peep. So here is their well-deserved bad review: We made an appointment to see a used car they had on their lot and confirmed this with them via the automated text we received. Despite this, when we arrived (about 5 minutes early) there were other prospective buyers just hopping in for a test drive of the car. We complained to the salesman who we'd make the appointment and got the ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Chris. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out. Cheers, Toyota of Kirkland
Troy is helpful and will twist you words.
Business response:
Thank you for your feedback, Amy. We are sorry to hear that we did not hit the mark for you during your time with us. Management would like the opportunity to discuss this further. What is the best way to reach you? You can also email us directly at customercare@obrienautogroup.com. Thank you, -Toyota of Kirkland
To start, this review only really applies to the Service Center. I can’t speak to sales, but after how miserable this experience was I’m not likely to come back. TL;DR – If you go here you are rolling the dice. The service center will charge you a premium for at best mediocre service. Their troubleshooting procedures can point to parts that aren’t the problem, and they will happily charge you for fixes that don’t work. I’m pretty sure they totaled my car and blamed it on coincidence after giving me a two month and several t... read more
Business response:
Noah, thank you for your feedback and for bringing this matter to our attention. We are truly sorry to hear about the issues that you encountered with our service department. Management would like the opportunity to discuss this further. What is the best way to reach you? You can also email us directly at customercare@obrienautgroup.com
I'm no sales expert, but I am confident that it is bad for business for a sales manager to laughingly say "well, then maybe I should just be talking to your wife" (as I was texting with my partner who was at home with our toddler). Never mind the fact that we are in a pandemic and felt it was more responsible for us to reduce the amount of exposure we risk ourselves and others to, it is important for couples/families to have healthy conversations about finances and large purchases like this. While I may have been on the f... read more
Business response:
Hi Michael, thank you for your feedback and for bringing this to our attention. The situation you described is completely inappropriate and is not acceptable. Management would like the opportunity to discuss this further. Please email us directly at customercare@obrienautogroup.com and management will reach back out to you. Thank you and I truly hope we can resolve this matter.
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,593 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is closed now. It will open tomorrow at 8:30 a.m.