This profile has been claimed by the business owner or representative.
Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
RecommendedWith a lease ending on my Ford Fusion in a week or I had been doing my homework on what I might do next. On the way to the Ford dealer I decided to take a look at the Toyota Camry after watching a 15 minute review of the XSE-V6 that really piqued my interest. Have owned many cars over the last 45+ years but never a Toyota. Well, barely 10 steps away from my car I encountered Luiggi M who I didn't even know was a saleman at the dealer. He just got out of a car with someone, I'm assuming it was a friend. He simply said hello... read more
Business response:
Guy, thank you for the recommendation! Congratulations on your recent purchase! We are very happy to hear that our team gave you an excellent purchasing experience. We wish you many amazing miles to come! :)
If you're looking to buy a car from this dealer I encourage you to reconsider. I went in on Friday 1/4 to look at a Honda HRV. They suggested $4k+ of add ons and gave me finance options of 60, 72 and 84 months @ an interest rate of around 7% (which is pretty high for my credit rating). After negotiating and mutually agreeing on a cash price I made an appointment to come in today at noon. I wanted my dad to take a final look at the car before signing. When we came in today, I was told the car was at a sister dealer becau... read more
Business response:
Thanh, thank you for your review. Management will be contacting you to discuss this sales experience.
when you buy a new car and have to wait longer then told then have them not give you what you ask for on extra warranties then that what happens
Business response:
Hi Denise, our GM will be contacting you in regards to this experience. Please let us know how we can be of additional assistance here.
Summary: Absolute wast of time and money. Poor customer-focused service, lack of organization, frustrating communication. Dropped my car for the second time since noise coming from the exhaust pipe was not fixed the first time, and also for service. The service technician called me mid-day to inform me that evaluation needed to be conducted but that I would need to pay for it, for which I asked her to proceed. I then had to call her at 5:30 pm since I didn't hear anything back again. To my surprise, inspection was still ... read more
Business response:
Mr. Blanco, Thank you for your comments. I am sorry that we’ve disappointed you. Can we find a time that I can road test with you to hear the noise? I am normally here at 5pm and would be willing to do this with you. I read the comments from the technician about the tire light. The notes state that one of your tire sensors is potentially not working. For your inconvenience, I will waive the diagnosis charges to discover what is wrong with the tire light. I do hope this helps and that I can be a part of turning around you... read more
Worst customer service ever. I had to get one thing fixed and they kept ordering wrong piece and had to make 5 trips. On my 4th trip they said it is all done and ready to go but when I checked it was not done. After asking they said that they fixed wrong one. Service guy said that he will add a note and as a courtesy they will do a full detailed cleaning for free. When I went this morning to get the car fixed again and upon confirming they said that there is no note added and I cannot give you free $200 worth of clean... read more
Business response:
Navita, we are incredibly disappointed to receive your feedback and would like the opportunity to address your concerns. Is there a best way for management to reach you?
Stop spamming my page with your crappy car deals!
Business response:
Hey Zachery, sorry you feel that way! We’d be happy to help you remove ads from your newsfeed should you need it. Feel free to send us a DM. 🙂
Called service to get appointment to replace headlight bulb. Asked price and was told it would be $10 and no labor charge which was great. I bought my car from them and have had it serviced here for 10 years. I bring it in and they insist on charging me $145.00 !! They just lost a loyal customer.
Business response:
Hi Jennifer, thank you for bringing this to our attention. Our Service Manager has tried to get in touch, were eager to resolve this for you.
I have been bringing my 2005 Toyota 4 Runner to TOK for almost 10 years. The two service managers I have used most often are Linda Pike and Thom Klein. They both provide excellent service and communication.
Business response:
Linda, we are thrilled to hear our team takes such great care of you during your service visits. We sincerely appreciate you coming to work with us for almost 10 years on your needs, and thank you for choosing Toyota of Kirkland. :) Regards, Mariam K. | O'Brien Auto Group
Beautiful location, new store, lots of knowledgeable people to help.
Business response:
Steve, This is what we love to hear from our guests! Thank you for the kind remarks, and thank you for visiting Toyota of Kirkland.
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,654 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is open now. It will close at 9:00 p.m.