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Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The worst customer service. This is second time in last one year. I went there for general service and they identified that water pipe is leaking. So, suggested me to replace. It cost me $850. First time, i went for general service they said all good. The next day my car battery went down and they said i need to replace it. It cost me $400. I realized one thing with Toyota of Kirkland is that instead of keeping your car in a good condition they always try to break something and wants to pull money from your pocket. I now dec... read more
Business response:
Kapil, thank you for leaving us this feedback. I am sorry to hear that your experiences with the service department have not been up to your standards. Our team at Toyota of Kirkland takes all guest feedback very seriously and management is eager to get in touch with you to resolve this issue. Please email us at customercare@obrienautogroup.com and we can discuss the details further. Thanks again and have a great day. Best, Bridget Z. | O'Brien Auto Group
very expressive service never going back again.
Business response:
Ibrahim, thank you for taking the time to leave us this feedback. I am sorry to hear that you were not satisfied with your recent service with us. I have informed management of your review and they are eager to get in touch with you to make it right. Please email me at customercare@obrienautogroup.com so we can discuss the details further and get management in contact. Thanks again and have a great day. Best, Bridget Z. | O'Brien Auto Group
They push you real hard into the car they want you to buy, don’t listen well to what your budget is and come back with you at double your budget. They play the haggle game for hours...you really have to be willing to walk away to get them down to anything close to what you want. Even at that I ended up walking away. It was an exhausting experience working with them. Very typical of a dealership. Go somewhere where the the price is the price - Tanya
Business response:
Tanya, thank you for taking the time to leave us this feedback. At Toyota of Kirkland, we take all reviews of our dealership and team very seriously. I have informed management of your feedback and they are eager to get in touch with you as soon as possible to see if they can resolve the matter. Please email us directly at customercare@obrienautogroup.com with your contact information so we can discuss the details further. Thank you again and have a great day. Best, Bridget Z. | O'Brien Auto Group
I got a letter about some recall I was gonna ignore it. I decided to take it in see what the big deal was. After they go threw the truck they tell me the truck is not safe to drive for exactly what the recall was for. I am later told that it's not covered because the recall expired in feb 1 2019 but than it was extended to 2017. My question is how do you extend something to a prior date?? They told me that in the east cost it's a recall. After I talk to another service advisor first one was Grant. second one was more helpful... read more
Business response:
Misa -- Thank you for bringing your Tacoma in for inspection for the Warranty Enhancement Program. This is a complex repair from Toyota. In many cases we would need to ask for an extension for a Warranty enhancement from Toyota. It appears that the original Warranty Enhancement Program has expired. If you would like to discuss options moving forward or to review your vehicle history to ensure you receive all consideration please let me know. After reading your review it seems like we could have done a much better job going o... read more
Update: I was contacted by Kevin Burton, the general manager, shortly after I gave my review. He agreed fully that my service experience was not up to their standards, and was very helpful on finding a solution. We came to an agreement on an option my truck wasn't equipped with, and fixing a paint scuff, as well as refunding the money that was missing. This time they were timely and professional throughout. The horrible experience I had with the Toyota of Kirkland service department. After the way I was treated, I would ur... read more
Business response:
David, thank you for taking the time to leave us this feedback. I am very sorry to hear that your experience with us at Toyota of Kirkland did not meet your expectations, as we strive to give all our guests the best possible service we can. I have informed management of your feedback and they are eager to get in touch with you to find a resolution on this matter. If there is a good phone number or email to reach you at, please let me know. You can email me directly at customercare@obrienautogroup.com and we can discuss the m... read more
I called this morning to make an oil change appointment and she said they were wide open! I made an appt for 11. At 12:45 I asked for a status update and they hadn’t even started on it yet! It took 2.5 hours. I had taken my Sienna to be serviced here years ago and had a similar experience...now I am not sure why I decided to give them another chance. Extremely disappointed.
Business response:
Lisa, thank you for taking the time to leave us this feedback. At Toyota of Kirkland, it is always our goal to make sure our guests' expectations are met and exceeded and we are sorry to hear we missed the mark for you. I have informed management of the matter and they are eager to get in contact with you to resolve it. Please let us know of a good phone number or email to reach you at, or feel free to email me directly at customercare@obrienautogroup.com and we can discuss the matter further. Thank you again and have a grea... read more
Test driving a car was fine but I put a deposit down so they would look for the car I wanted. I knew it would take while but I didn't expect radio silence on their end. A week went by with no word. Two weeks went by with no word. In between I went car shopping to look at a few others and visited Kia dealership that also has a lifetime warranty. They were amazing and I bought the car I wanted and got it 2 days later. I went in to TOK to tell them to stop looking for my car so they didn't waste any time (not that I was confid... read more
Business response:
Bekkijo, we are sorry to hear about your negative experience. Management would be happy to address your concerns with you at your earliest convenience.
They're very nice to you at the time of buying, after all they're all rude. My 2013 Highlander had a problem almost 2 yrs ago the water pump broke at only 45 000 miles and so they fixed it under guarantee but didn't even bother to clean up all the mess from the water pump braking. I had to bring it back loosing more of my time, I'm currently looking to trade it in and I don't know if I want to go back there. Toyota in Everett has better customer service.
Business response:
Michelle, we are very sorry to hear your experience has left you feeling this way. Management would like the opportunity to discuss this matter with you. Is there a best way we can reach you?
RecommendedService department and service advisor Shaun Lindsey
Business response:
Thank you Larry! :)
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,594 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is closed now. It will open at 8:30 a.m.