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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I made an appointment and I was there on time waiting in my car someone came to my car a few minutes later and I waited for my car for just a oil change over 3 hours. this was very bad.
I had a 10am appointment for the 70K mile service. I arrived at 9:50, checked in and was told it would cost around $600. At 11:55 I asked how much longer it would take. At 12:12 I was told "We are making progress but the shop has been a bit on a delay this morning. I will get with my managers to provide a few extra discounts to help out on pricing due to the extended wait time." At 12:24 I asked how much longer I should expect to wait. At 12:26 I was told, "The technician should have the vehicle completed by 1:30PM. I did ge... read more
I still am waiting for someone to tell me what's wrong with my vehicle.
I came in with a battery issue and was charged over $1,000 for unrelated services I didn't ask for or need. The battery wasn't even checked until I complained. I was misled by the advisor and felt taken advantage of. I've filed a formal complaint with Toyota Corporate and am awaiting resolution.
Charge a 3% service charge to pay with a credit card.
Not very satisfy with over experiences. - Did not tell us there is only one fob key until after we signed all the paperwork to purchase the car. - We were told the maintenance package was complimentary with no cost associate with it. When we finally received the electronic copy of the purchase agreement (after multiple requests 2 weeks after purchasing the car), we saw the charged for $1200 maintenance package. If you going to charge us that why not give us credit so we can buy a fob key from the dealership. - Text and email... read more
I was there today for oil change and and asked the guy to top off the coolant cuz it was low , he said no worries we are gonna take care of it , it was a lie as I found out when I got home that they didn't top it off . I had no problem to pay for a top off just tell me that , but he said it's part of the service so I was like thank u , but . apart from this , Dylan is very rude and uncooperative , He was pushy and dismissive trying to sell me services I didn't ask for, and ignoring what I actually needed , He disregarded my ... read more
It was okay, but the mechanic tried to upsell me on front and back brakes with rotors when I didn't need them. It was not honest and it rubbed me the wrong way.
Oil change and tire rotation took 1.5 hours even when using a scheduled time slot. Techs here always find a way to leave grease or dirt on the seats or doors.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,974 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.