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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service is very bad. They loose the leg nut for one of the wheel and with out notifying me they gave the car ( very dangerous driving with leg nuts.). I talked the service and they asked the money for the leg nuts that they misplaced.
I will not be servicing my car here again
Called ahead for appointment to fix tire with nail that only needed a patch. Waited over 2 hours.
Lots of run arounds and impatience with customers. This was a secret shopper. Mr. Lee schuster needs to take some customer service classes
Last place tonchange oil was Lexus. This toyotal place a joke! I had a 1pm appointment and at 330 they come out saying I need an oil pan due to screw and threads are damages. I asked for mgr and told the service guy they damaged it as Lexus would gave let me know if it was damaged. They manager of course was busy and never came out. I asked for the estimate of reapir to be emailed never happened
After three requests, I have not received a copy of the inspection checklist from the oil change.
No they did not take care the problem.service maneuver did it even call back when requested.They dont care about customer at all.All they want money.Treat with no respect and no care.service people are rude.over the year went bad.let them go many time.This time no.you need to know we are not happy with your service at all.we being customer with you over 30 years now.
Poor communication and minimal desire to satisfy the customer. Will not be using them again,
My recent experience at the Toyota of Richardson Service Center was bad. I went in for oil change & software update (safety recall) on 3/16/21. The service advisor told me it'd take ~2 hrs, as she explained that the software update alone would take ~1.5 hrs. After 2 hrs, she 1)forgot who I was and 2)said my car was not in shop (might be on road test). Later she unapologetically changed her story and said I had to wait for another hour. On my way back home, I found out my car was set on km/hr!!
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,059 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.