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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They had a recall on my Venza that I was not aware, and it added several hours but the advisor was spot on how much time it would take.
Business response:
We are glad to hear about your positive experience with the recall service on your Venza. It's wonderful that our service advisor provided you with an accurate time estimate. We appreciate you taking the time to share your feedback about how well our team communicated the service timeline. Thank you for choosing Toyota of Richardson for your vehicle's recall needs.
Great job , I very happy with this service and great deal
Business response:
We are privileged to hear about your positive experience with our team. Your satisfaction with both the service quality and the value you received means everything to us at Toyota of Richardson. We work hard to ensure every customer feels they have received excellent care and a fair deal. Thank you for taking the time to share your experience with us.
Good service and communication
Business response:
We are glad to hear that you experienced excellent service and clear communication with our team. Your satisfaction means everything to us at Toyota of Richardson. We appreciate you taking the time to share your positive feedback and look forward to continuing to serve you with the same level of care in the future.
I was quite concerned about the waiting time on my appointment day. Although I had booked the appointment in advance, I later realized that a large number of customers had visited that day. Please make arrangements to ensure that customers with appointments do not have to wait so long. Additionally, please print and attach the multi-point inspection details and recommendations along with the invoice. This way, customers will be informed of any immediate recommendations and can take appropriate action. Thank you!
Business response:
We sincerely value your feedback and appreciate you taking the time to share your experience with us. We understand your concern regarding the extended wait time despite having a scheduled appointment, and we recognize how frustrating it can be when service takes longer than expected, especially on busy days with high customer volume. Your suggestion about including detailed multi-point inspection information with service recommendations directly on the invoice is valuable input that can help us better serve our customers. W... read more
Prompt service and and completion!
Business response:
We are thrilled to hear that you experienced quick service and timely completion during your service visit. Your satisfaction with our efficient approach means everything to us at Toyota of Richardson. We understand how valuable your time is, and we're pleased that our team was able to meet your expectations for both speed and quality. Thank you for choosing us and for sharing your positive experience.
Waited 2 Hrs IS A bit too long !!
Business response:
We are disappointed to hear about the lengthy wait time during your recent visit. We understand that waiting for an extended period can be frustrating and impacts your valuable time. Your experience is important to us, and we appreciate you taking the time to share your feedback as it helps us identify areas where we can improve our efficiency and better serve our customers. To discuss your experience further, please contact Maria Arenas at a marenas@vtaig.com.
Organized & speedy. Service rep kept me informed.
Business response:
We are thrilled to hear about your positive experience with our well-organized and efficient service process. Your feedback about how our service representative maintained clear communication throughout your visit truly means a lot to us. We understand how valuable your time is, and we're pleased that our team was able to provide you with the prompt attention you deserved. Thank you for taking the time to share your thoughts about your service experience.
Advisor Vladislov was extremely helpful and kind, I'm very appreciative of his service
Business response:
Thank you for taking the time to share your wonderful experience with us. We're truly delighted to hear that Vladislov provided you with such exceptional and caring service during your visit. Your kind words about his helpfulness mean so much to our team. It's feedback like yours that reminds us why we're passionate about serving our customers and ensuring every interaction is positive. We're grateful you chose us for your automotive needs and appreciate you being part of our Toyota family.
The dealership called me to remind me of a service. Scheduled the appointment and let me know the length of time the service would take. Everyone was courteous and helpful. The only negative is finding the service department, it's not at the dealership. I drove around for awhile before I found it down another street.
Business response:
We are honored to hear about your positive experience with our service team. It's wonderful that our team was able to reach out proactively to schedule your appointment and provide you with clear expectations about the service duration. We truly value customers who appreciate the courteous and helpful approach our staff takes to ensure a smooth service experience. Your feedback about the location of our service department is valuable, as we understand how important clear directions are for our customers' convenience. We're g... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,924 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.