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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
i loved how friendly the staff was and kept me informed on my service.
Business response:
We are happy to hear about your wonderful experience with our team. Your kind words about our staff's welcoming approach and clear communication throughout your service visit truly mean a lot to us. We understand how important it is to feel valued and well-informed during your time with us, and we're thrilled that we exceeded your expectations. Your positive feedback motivates our entire team to continue providing exceptional care for every customer who walks through our doors.
Patrick was helpful and explained everything about my repairs needed.
Business response:
We are absolutely thrilled to hear about your positive experience with our service team. It sounds like you received thorough guidance regarding the repair work your vehicle required. Having team members who take the time to walk through necessary repairs and ensure you understand the process is something we value greatly. Your feedback about receiving clear explanations helps us know we're meeting our commitment to transparent and helpful service. Thank you for choosing Toyota of Richardson and for sharing your experience.
It was a 2-day repair so it was a big help that a shuttle drive was able to get me home and take me to pick up the car. The service advisor kept me updated. Free car was nice bonus
Business response:
We are thrilled to hear about your positive experience with our service. Your feedback about our shuttle service helping you get home and back for pickup shows how much these convenience options mean to our customers. It's wonderful to know that your service advisor kept you well-informed throughout the process. Thank you for choosing Toyota of Richardson for your automotive needs.
Advisor was great. Took over an hour for an oil change.
Business response:
We are grateful for your positive feedback about your service advisor. It's wonderful to hear that they provided you with excellent care during your visit. We understand that waiting over an hour for an oil change was longer than expected, and we truly appreciate your patience. Your experience matters to us, and we're pleased that despite the extended wait time, our team was able to deliver the quality service you deserved. Thank you for choosing Toyota of Richardson and for taking the time to share your thoughts with us.
Stephen, my service agent, was knowledgeable, professional, and efficient. My car is working great after the repairs. The shuttle drivers were courteous and efficient, and I appreciated the rides.
Business response:
We are delighted to hear about your wonderful experience with our service team. It sounds like Stephen provided exactly the kind of knowledgeable and professional care that every vehicle owner deserves. We're thrilled that your car is running perfectly after the service work was completed. Your positive feedback about our shuttle service team means so much to us as well - providing convenient and courteous transportation is an important part of ensuring your visit goes smoothly. We truly value customers like you who take the... read more
Service was thorough and efficient. Lee Schuster and the Richardson Toyota service team always take good care of my vehicle.
Business response:
We are grateful for your wonderful feedback about your service experience. It's fantastic to hear that you found our work both thorough and efficient. We truly appreciate your confidence in Lee Schuster and our entire service team. Your recognition of how well we care for your vehicle means a great deal to us. We look forward to continuing to provide you with the excellent service you deserve.
Great customer service! Mike, the service advisor, was extremely helpful and very knowledgeable. He explained everything clearly and made the whole process smooth and stress-free. Really appreciate his professionalism and support.
Business response:
Your positive feedback truly means a lot to our team. We're delighted to hear that your service experience was smooth and stress-free. It's wonderful to know that your service advisor provided such exceptional assistance and took the time to clearly explain everything throughout the process. We take great pride in delivering knowledgeable support and maintaining the highest standards of professionalism. Your recognition of these efforts encourages us to continue providing the quality service that our customers deserve. Thank... read more
Personal attention through the process. service took longer than expected
Business response:
We are honored to hear that you appreciated the individual care and attention you received throughout your experience with us. We understand that the service duration extended beyond your expectations, and we genuinely value your patience during the process. Your feedback helps us continue improving while maintaining the personalized service that matters most. Thank you for choosing Toyota of Richardson and for sharing your experience with us.
Knowledgeable service techs, friendly atmosphere, professionalism.
Business response:
Thank you for your review! We are delighted to hear about your positive experience with our skilled service team. Your recognition of our team's expertise and the welcoming environment we strive to create means so much to us at Toyota of Richardson. We take great pride in maintaining the highest standards of professional service for every customer who walks through our doors. Your feedback reinforces our commitment to providing exceptional automotive care with the knowledge and courtesy you deserve.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,924 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.