Trajector Medical

Patrick S 

on BBB

4 months ago

The cost of the services to Veterans is excessive and undeserved. The extreme language barrier with their customer service makes it extremely difficult to understand what they are saying, especially when most Veterans have tinnitus/hearing problems. The customer service agents set up a callback with the Veteran. However, they do not call you back. I would not recommend this service to any Veteran. 

Joshua W 

on BBB

4 months ago

This is a mediocre support company for your claims. The only thing they did was help me fill out a history questionnaire document that supports your claims. Beyond that they checked in to see when they were going to get their money essentially. When I got my appts scheduled it wasn’t them, the VA did it. Essentially they filled out my forms for the initial claim and turned them in. Issues: They didn’t ask about Nexxus letters, nor did they assist in explaining them. Hell, I didn’t know what a C&P exam was until I looked it u... read more

Ac W 

on BBB

4 months ago

I used Trajectory because I was never aware that I could have done this myself. It took about 8 months just to get a 40% rating which I had just gotten surgery done and was behind on all my bills. Tried to catch up on my bills with my back pay which I'm still behind with all my medical bills included. I know they only filled the paperwork which took forever to get a rating and now that I have been approved for my ratings the 20% they are claiming that is owed to them will be six months of my total payments for my ratings on ... read more

Jay C 

on BBB

4 months ago

I would NOT recommend Trajector! They are quick to take your money on slam dunk claims and will leave you high and dry. They only submitted increases for my previous ratings. I asked about numerous supplemental and secondary claims. They told me they would worry about those after the decisions for the increases came through. I got an increase and they quickly demanded their money. They are VERY pushy! After I paid them, I asked about the supplemental and secondary claims. They told me they already helped me and couldn't help... read more

Jimmy c 

on BBB

4 months ago

I used trajectory medical for a VA rating. They got me a 70% disability rating. I asked them when they will finish to get 100%. For three months they ignored me and waited to the bill was Installment plan. Then they finally call me only to tell me they done all they can do and referred me to a company, and they will the file and appeal l in my behave. I felt taken advantage of. In the beginning I was told they will be there for me until the end. They told me there was nothing else can do for me. At that point I accepted it a... read more

Daitannah S 

on BBB

4 months ago

I was told they would request 20% of what i got back and at the end they requested more than my actual VA percentage. It’s unfair and i asked how did this happen and they couldn’t answer me. I won’t be recommending them to anyone 

Elaine L 

on BBB

4 months ago

I will never recommend Trajector Medical. The support I got was horrible, I had to re-write 90% of the work. The team did not listen to anything I had to say. The bigger increase that I got was solely based on what I re-wrote. 

kirt h 

on BBB

4 months ago

I experienced both disappointment and frustration since I signed the contract with Trajector Medical. The first problem I had was the language barrier. Once I signed the contract, all subsequent phone conversations were with someone from the Philippines. I don’t have any problems with people from the Philippines, but they all have a thick accent and are hard to understand. I am hard of hearing, which has made it what they were saying. The second problem I faced had to do with the form 4130, which they filled out after doing ... read more

Bradford D 

on BBB

4 months ago

I have been filing for VA Disability for years without success until my VA Medical team suggested I refile due to the creation of the recent PACT Act. I did in June 2024. A friend referred me to Trajector Medical in September 2024. Trajector Medical purports to help disabled veterans by preparing forms and reviewing medical records to create "medical evidence" to support disability claims. I signed up and then in October 2024 they submitted some VA forms and what they considered medical evidence. They submitted lay statement... read more