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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Trajectory Medical calls me everyday despite me blocking their number. They want me to learn "all about the medical conditions I could possibly qualify for" without knowing anything about me. And the oft- used sales lines of "what could be the harm in learning more?" and "it costs nothing upfront" which often translates into, sign up now and then we charge you. Also, I gotta love "you may recognize my number by now" - yes, I have and I blocked it because you keep calling. "I apologize for being persistent" - uhh, we have pas... read more
Business response:
Hi ******,I'm really sorry to hear about the trouble you've had with the calls. I completely understand how frustrating it can be to receive unwanted callsI'd feel the same way in your shoes!We want to help put an end to these calls as soon as possible. Could you please email us the phone number that's receiving these calls at ******************************************** With that info, our team can look into it and sort everything out quickly. Feel free to include any details you're comfortable sharing.Thanks so much for yo... read more
At first I was very satisfied, Trajector would call me and ask me all kinds of questions and check on me and I thought they were trying to help me, but then I became aware of what Trajector was doing. They literally only filled out a paper and had me send it in and talked to me on the phone. They do nothing with any of the appeals procedures. I then found out that they were contacting the VA on a weekly basis to see if the veteran received an increase, all while acting as if they were the veteran. And if the veteran did rece... read more
Business response:
Hi, ****** I am sorry to see that you have encountered issues and are unsatisfied with us. I would like to see what we can do to assist you with your concerns, so I will have our Client Experience team reach out to you soon. They would appreciate the opportunity to make things right. ******* B
This company continue to request documentation after the case is closed. On 12 Nov 2024, if complied with their request and paid full, the same day I received the bill. To date they continue to harass me for any additional information, and I have none.
Business response:
Hey, *** I am sorry to see that you have encountered communication issues with us. I would like to see what we can do to assist you with your problem, so I will have our Client Experience team be reaching out to you soon. They would appreciate the opportunity to make things right. ******* B
Trajector did assist in getting me a raise in my disability; however, they did nothing the DAV couldn’t have done for free. They did not call before my appointment to review symptoms like they said they would, and then tried to make up for it by calling after when I left a poor review. They call at awful times, and contacting them back is a nightmare. I do not recommend using this company, save your money and use free resources.
Business response:
Hi, ******* I am sorry to see that you had a negative experience with us and that you encountered communication breakdown with the team. I would like to gather further details about your concerns if you are willing, so I will have our client experience team reach out to you soon.******* B
substandard in terms of medical knowledge. Its as call center in the Philippines, with all the language barriers that go along with it. They do not return calls until weeks later if you have a problem, I do not trust my private information to this company. I believe it is a scam.
Business response:
Dear *******, Thank you for sharing your feedback. We are sorry to hear about your dissatisfaction and take your concerns very seriously..We will forward your feedback to our Escalation team, and a team member will reach out to address your concerns and work toward a resolution. We appreciate you bringing this to our attention. Your experience is important to us, and we are committed to making this right. -Lhoan M.
Don't use this company unless you want to be paying ALL of your hard earned money right back to them. They literally took every cent of my back pay as their fee. Broke down in payments of 1077.00 a month for 5 months! I was broke by December 2024! Even got an eviction notice as a result of giving them 95% + of my monthly compensation/income! Don't loose your money on this company. Get help from a veteran service officer, please! ???? Everything was done over screen shots and emails and they didn't have to do anything but fil... read more
Business response:
Hello, ******. We are sorry to hear of your experience. We never want to bring hardship to our customers and do offer flexible payment plans. Trajector Medical assists Veterans all around the world, our business depends on electronic communications. We would like to learn more about your experience and make sure you get a copy of your agreement. We have escalated your concerns, and a member of our dedicated customer experience team will be contacting you shortly. -*****
After they helped with the paperwork and filing, I found out that the majority of my claims were submitted incorrectly. They were submitted as direct service connected instead of secondary to service connected. In the questionnaire I filled out for them, I put that each issue was not from an injury in service, but was secondary to a service connected issue. Needless to say most of them got denied. There were a couple that were able to be service connected. I got my first decision letter, called them and set up payments for t... read more
Business response:
Hello, ********. We are sorry to hear that we have not met your expectations. Your concerns and feedback are invaluable to us, and we would like to connect with you and learn more. We have escalated your concerns to our customer experience team, and we will be reaching out to you soon! -*****
I have failed miserably at trying to get on their web page to do business with them. most of the people i have talked with have a strong foreign accent and are hard to understand.
Business response:
Hi ******, I want to personally apologize that your recent experience did not meet your expectations. I understand how frustrating this must have been, and I truly regret any inconvenience it has caused. Your feedback is incredibly important to us, as it helps us refine and improve the services we provide. To address your concerns, our escalation team will be reaching out to you directly. Their goal is to fully understand your experience and work with you to find a satisfactory resolution. ******* B
Trajector Medical Is a predatory company, I emailed and sent a notorized letter saying I no longer wanted to be represented by them with my VA claim. There team "Charlie", would "coach" you into not being honest and exaggerating the truth so you would win the claim . This was completely unethical and made me feel uncomfortable so I wrote them an email expressing I no longer wanted their representation. They then began calling the VA using my SS# to gain access to my disability percentage. They are now seeking a fee claiming ... read more
Business response:
Hello, V.E. *********,Thank you for reaching out and sharing your experience with us. We truly value hearing from you and gaining insight into your experience.Our escalations team will contact you soon to address the issues youve raised and work toward a resolution.We appreciate the opportunity to address this with you and look forward to speaking with you soon.-Lhoan
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,400 reviews.
When is Trajector Medical open?
Trajector Medical is open now. It will close at 5:00 p.m.