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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
*BEWARE* In lieu of providing an undeniable, extensive, flowing, well-documented narrative that reflects reprehensible, unchanging patterns of deflection and dissension throughout the entire process that commenced in March of 2022. The first pattern of deflection is the well-documented emails back-and-forth between multiple Trajector employees, not limited to *******************************, ****, ********, and many, many more from Friday, March 18, 2022, through Wednesday, November 22, 2023, that perpetually ask for documen... read more
Trajector Medical has helped me to gain my disability rating from the VA and has been quick to respond to any questions that I needed answer . But after paying in full for their services and deciding to close my account they are giving me the run away . I have spoken to different people every time I make a phone call and they are giving me different information each time to get my account closed and nobody is getting back with me to let me know what is going on when they state that they will.
Business response:
?*****************************?Dear Trinity,We sincerely regret the challenges you've faced in closing your account with us. We acknowledge the frustration this may have caused and sincerely apologize for the delay in fulfilling your request.Following discussions with our Escalations team, we are pleased to inform you that your account closure has been successfully processed in our systems, as per your request. We apologize for any inconvenience and frustration caused by the delay in this process.Wishing you the best in your... read more
Trajector Medical tries to get money from Vets for claims they did not assist with. They're lack of response caused me to get a decreased rating. I notified them that I no longer want to work with them. I told them this several times in email and on the phone. They continue to access my Vet records without authorization. They are harrassing me and threatening to send me to collections. Trajector has never helped me with a claim. All my assistance came from VACP. I will be filing a complaint against Trajector. If I could give... read more
This company is TERRIBLE. Do not use them. They do little to nothing and want your money.
So far my grade for them is a D- they do not return calls when scheduled, when they say the person you want to speak to is at lunch and will return the call in an hour, and 2 days later no call i dont know. Also I am not against any person having a job regaqrdless of where are from, but twice in 3 days tried to speak with a phone person, their accent was so thick it was very hard to understand them. I hope this not an answering service located in another country because the phone calls and personel information one must give ... read more
In the spring of 2023 I contacted Trajector Medical at the urging of a friend that said they had a good response from them. I furnished the paperwork and background they requested. The request for upgrading my VA disability was filed. I attended the sessions as put forward by the VA. I received the denial letter from the VA in late August. Trajectro then calling me for payment. I sent them a copy of the denial letter. To this day they still do not leave me alone. They are absolutely ruthless that I received an increase and t... read more
Business response:
Dear *****,We sincerely apologize for the inconvenience you faced with your invoice and the unsatisfactory services leading up to your exams. We appreciate the opportunity to address your concerns.Our records indicate that our escalation team successfully reached out to you for a discussion. Following our conversation, we have promptly rectified your invoice and updated your account accordingly. Your account has been marked for closure, and you can expect no further communication from our end.Thank you for bringing this matt... read more
When I first signed up in the spring of *********************************************** before my ***** exam and received a small award in a couple of months. Then the biggest part of my claim due to chronic cluster headaches, neck and back ***** exam was scheduled and I emailed and called and all they sent me were some generic videos. Nothing from the company about providing evidence and what this evidence might be. I received two denials for lack of evidence and one deferred awaiting further evidence. I also started an app... read more
Business response:
Dear ****************,We sincerely apologize for the dissatisfaction you have expressed and the communication challenges you encountered with our diverse staff. Maintaining a high standard of customer service is of utmost importance to us, and we regret that your experience and expectations were not satisfied.We acknowledge that our team arrangement, as opposed to a single point of contact, may have been a source of frustration, despite its efficiency in ensuring constant accessibility. We regret any inconvenience this may h... read more
Expensive services for not a lot out of it, Id recommend going to your local VSO and they can help you out for free. Trajector wanted me to submit my claim against my better judgement, stating that the VA didnt need my supporting documents. Then came my C&P exam and the provider didnt have my evidence from when I was active duty which literally was the only thing that would have backed my claims as it was evidence. I was definitely denied for those things I had been seen for, so had I waited and filed on my own timeline thin... read more
Seems like once you sign the contract and get your claim submitted you are on your own. The staff answering the phones and also the Battle *********** and not informed about strategy and knew less than I did about the claims process. I asked them to escalate or if I could talk to someone who was more aware of the claims process and was told someone would call me back and they never did. Finally, after I was very frustrated they had someone call me back who also didn't know anything and told me about va. gov and the phone num... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,401 reviews.
When is Trajector Medical open?
Trajector Medical is closed now. It will open at 8:00 a.m.