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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Trajector has not been prompt communicating details about appointments. Follow-up calls are frequently weeks later than advertised. I have the impression that they are not up to date on how the *** evaluates claims.I would not recommend them.
This company is horribly run and incompetent. Legal and medical do not talk to each other. They file things without your consent. They also try to take credit for any increase, even when it was not due to their "work".I have received numerous collection calls for other people. No response from Trajector when I tell them. Their line workers are all in the ***********, apparently. They know nothing. Cannot find anyone with any ability to do anything. Good luck if there is any hiccup in your claim with them. They act like deer ... read more
Business response:
Dear **************,We regret that you do not accept our explanation regarding your account and the associated invoicing issue. We understand your dissatisfaction, but we firmly believe the invoice issued reflects the assistance we believe was provided.Our escalations team has made substantial efforts to engage with you, but, unfortunately, we have been unable to establish a constructive dialogue. Your reluctance to cooperate and engage professionally has impeded our ability to resolve the matter amicably.After a final revie... read more
This company tells you one thing then charges you an arm n a leg for doing stuff that is free to do. They are not accredited by the va. The va only accredits company that dont charge for help
Business response:
Dear *****,We sincerely regret hearing about your dissatisfaction with our services. We apologize for any inconvenience or frustration caused by the communication issues with your account and our invoicing team.Effective communication is a priority for us, and our escalations team has proactively reached out to you to address your concerns. According to our records, they successfully contacted you to discuss the matters at hand and work towards a satisfactory resolution. We appreciate the opportunity to address and resolve y... read more
They did help prepare paperwork. i did get an increase. They sent invoice for over $2000 which I paid as I had agreed. But now they will not close my account. They were paid over 2 weeks ago and I have called several times since and always get the same reply " your account is in the process of being close". At this point there is no way I could recommend, there is something shady going at this point.
Business response:
Dear *****,We regret to learn of your dissatisfaction with our services. We acknowledge any frustration stemming from the breakdown in communication with your assigned team, and we apologize for any inconvenience you experienced with your account.Recognizing the importance of effective communication, our escalations team conducted a thorough review of your account and subsequently reached out to you. According to our records, they engaged in a discussion with you to address concerns and collaborate on finding a resolution. W... read more
Trajector Medical did submit documents to support my medical disability. The final bill was admitted to have errors in their math, if I didn't do the math myself I'd be out $1K. Their service was less than acceptable. It truly is not worth the service provided. They made the entire process a mess with medical reviews with Doctors. PA's. There website doesn't have any login to review doc's submitted to VA, or Doctors reports or even any pmt. history. They get an F in a complete review. I have to question who they even are and... read more
This company has been a complete disappointment so far. I agreed to work with them in August to obtain a VA disability rating. From NUMEROUS failed responses by both phone and email, they continue to ignore me. I was given a deadline by the VA to submit additional paperwork in support of a claim. As instructed, I did my part and sent the documents to Trajector for review and rewrite "the way the VA likes it".......no one responded back to me. After failed returned emails and phone messages, I managed to get ahold of a "Super... read more
Business response:
Dear ***,We deeply regret learning of your dissatisfaction with our services. It is disheartening to hear about the breakdown in communication with your designated team, and we sincerely apologize for any inconvenience caused by the difficulty in addressing your inquiries and concerns regarding your claims.Recognizing the paramount importance of effective communication, we promptly engaged our escalations team to reach out to you. Our records indicate that they successfully connected with you to discuss the issues at hand an... read more
I would not be surprised if Trajector paid for all or most of these 1 and 2 line reviews with 5 stars. When Trajector Medical was Veteran Comp and Pension (VCP) I was having VERY similar problems as I currently experiencing. This is now coming up on 6 years of problems. Seems like same issues, no resolutions, and just different company name. IN A NUTSHELL, I have little progress with Trajector assisting me with my claims. The latest claim was for 13 different items to either be added to or increased my VA rating. Of those 13... read more
Business response:
Dear **************,We regret to learn of your dissatisfaction with our services and the perception that we failed to adequately support you. It is unfortunate that you disagree with the invoiced amount, which may have understandably caused frustration. We understand that receiving an invoice that does not align with expectations can be disappointing.We acknowledge your concerns regarding the issuance of the invoice and any perceived lack of cooperation on our part. However, it is important to note that we have yet to receiv... read more
I filed a claim with them and it got denied. they then wouldn't stop contacting me even though I told them it was denied. I told them they don't represent me anymore and yet I kept getting phone calls from them. I do not recommend them to anyone.
Business response:
Dear *****,We extend our sincerest apologies for the dissatisfaction you've experienced with our services. Your feedback regarding the breakdown in communication with your assigned team and the challenges encountered with your invoice is deeply concerning to us.Recognizing the pivotal role that effective communication plays in fostering positive client experiences, we immediately engaged our escalations team to address your concerns. Our records indicate that they successfully connected with you to delve into the issues and ... read more
I was begging places to help me and Trajector said they would, I contracted with them and after a long period of time with no contact, I started making hundreds of calls, finally managed to say the right words that got the VA to finally do a re evaluation and set up a bunch of appointments, I communicated with the VA directly, not through Trajector, and did everything myself. Now that I got my VA ratings increased a little bit, Trajector feels *********** my pay difference however, I am not paying someone to do nothing, I fe... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,401 reviews.
When is Trajector Medical open?
Trajector Medical is closed now. It will open at 8:00 a.m.