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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a scam organization. They have been trying to collect almost $900 from me for services never rendered. They do not have my signature on any documents but they continue to harrass me. I turned them into the **** ************************ but Trajectory refused to cooperate.
This company should be shut down, although they did assist with getting my rating increased I could have done it on my own with a little home work. You basically do all the work, they just enter the information on a few forms, you still have to submit the forms, attend the medical exams file any disputes. Trajector takes advantage of the Vet knowing that if we are contacting them we are frustrated and vulnerable because if they were truly looking out for us they wouldnt be charging the outrageous fees they charge and get pai... read more
Business response:
We sincerely appreciate your feedback, and we're sorry to hear that you didn't have a completely positive experience with Trajector Medical. We take all feedback seriously and are committed to addressing your concerns.Our aim is to assist veterans in navigating the complex process of disability rating evaluations, and we understand that individual experiences may vary. While we do provide guidance and support in completing the necessary paperwork, we want to clarify that our services go beyond just data entry. Our team also ... read more
You cannot trust anything that any person at Trajector Medical says over the phone, from my very first conversation with the intake team, up to my last conversation with ******************* my Account Manager. When I have challenged any of the Trajector Team or staff on phone conversations I have had with them and what was said the recorded phone coversations for security purposes, and quality assurance are convieniently lost or can not be recovered The First conversation I had with the intake specialist I asked to explain t... read more
Business response:
Hello, *******. We sincerely apologize for the frustrations and concerns you've experienced during your interactions with Trajector Medical. Your feedback is greatly appreciated as it helps us improve our services. We deeply regret any miscommunication or discrepancies that *** have occurred during your engagement with our team. We understand the importance of clarity and accuracy in our communications. Our standard fee is 5 times any monetary increase you *** receive from disabilities we have assisted you with. This is also... read more
I was told that it would be a $500.00 contract at the end if approved well I was approved know talking with this company they are charging me over $700.00 times 5 this was not explained to at the beginning of the contract.
Business response:
Hello, Necasio. We sincerely apologize for any confusion surrounding our fee structure at Trajector Medical. Our primary aim is to provide clear and transparent information, and we deeply regret the misunderstanding you've encountered. As stated in our agreement, our standard fee is calculated as five times the monetary increase related to the disabilities we've assisted you in identifying and developing medical evidence for.We genuinely appreciate the opportunity to engage with you. Rest assured, once we receive your final ... read more
Trajector will leave you in the cold. Early May, I went through their process and they said everything is going well. They then sent me a "battle buddy." *** emailed and texted me and then vanished. Gone. Texted back May 17th with an update. Texted late May asking what to do. I then had to refile all by myself. Texted Early June. Nothing. Texted Early August. Nothing. Called in late August the week before Labor Day to tell them I got a bump (after doing all the work) and immediately get hounded everyday to send in docs. My d... read more
If I could leave a minus 5 star I would. I must have gotten the pompous crew because they sure where happy about what I got for a rating then asked if I could pay the full $8,000 all at one time to me they are only worried about making money not helping the vet
Business response:
*****, we're truly sorry to hear about your experience with Trajector Medical, and we deeply apologize for any inconvenience you've faced. Your feedback is important to us, as it helps us identify areas for improvement.We understand your frustration and want to assure you that our primary goal is to provide exceptional care and support to our Veteran clients.Your concerns are of high importance, and we have escalated them to our dedicated team. Unfortunately, we have been unable to successfully connect with you. We are dedic... read more
I started working with Trajector over two years ago based on a friend's recommendation, and at that time, they were great. Communication was prompt and clear, and my claims were filed quickly and efficiently, and I was eventually given an increase to 90%. However, over the past year, their customer service has taken a 180 in the wrong direction. They do not respond to emails, they do not call back for scheduled meetings, they do not call back even after speaking with a supervisor, and they attempted to bill me for an increas... read more
Business response:
Hello, *******. We sincerely apologize for the experience you have shared. At Trajector Medical, our commitment is to deliver exceptional service to all our customers, and we take your feedback seriously. Your concerns are important to us, and customer satisfaction is a top priority. ******************** is dedicated to continuously improving our processes and will carefully consider your concerns to enhance our services for all our clients.As discussed and requested, your account with ******************** has been closed. I... read more
I had two scheduled consultations and both times the consultant was a no-show. I waited 30 min beyond scheduled phone call on both occasions before moving on. When I called them back inquiring why they kept ignoring the appointment, I wasnt given any reason and told just call this number to speak to someone directly. Huge Red Flags as to their dedication to veterans over dollars.
Business response:
***, We sincerely apologize for the inconvenience you experienced with your consultations with us, and we deeply regret the frustration this has caused. We understand how valuable your time is, and we take your feedback seriously.First and foremost, we want to extend our gratitude for considering our services. We are committed to providing dedicated support to veterans, and we are truly sorry that we fell short of your expectations in this regard.We have investigated the incidents you described, and it appears there was a mi... read more
I initially hired Trajector medical earlier this year to work on my claim. I had very little communication with them and was asked to submit information that I had submitted months prior. I then told them (Team ****** that I would do it myself after noticing a lack in effort on their end. I then proceeded to do just that and was linked in with QTC which was extremely helpful. Then, after receiving my benefits increase , Trajector medical sends me an invoice. For what? I did all of the work and submitted everything on my own ... read more
Business response:
Hello, ******. Thank you for taking the time to share your experience with Trajector Medical. We truly value your feedback and are genuinely sorry to hear about the challenges you faced during your engagement with our team. Your insights are incredibly valuable to us, and we are committed to addressing your concerns.First and foremost, we deeply apologize for any communication issues you may have encountered. It is our unwavering goal to consistently provide our customers with clear and effective communications.Regarding the... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,401 reviews.
When is Trajector Medical open?
Trajector Medical is closed now. It will open at 8:00 a.m.