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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Helped raise my rating which was great. Absolute nightmare to deal with. Nobody keeps track of what you've sent them for documents. I paid them for service and then they are still asking what my rating was even though it's been added up and paid for. I even sent the documents and signed for it on DOCUSIGN. Just a mess.
Business response:
Hello, ***** We are dissapointed to hear that despite you getting an increase with our services, that you did not have a good experience. We take your feedback seriously and would like the opportunity to assist you in reaching a resolution. Our Escalations Team will be in touch with you to gather more information.Regards,Trajector Medical
This company is a rip off. They are charging too much for the little help that they have provided me. There was no case manager appointed to be your point of contact for your case instead you are directed to a *********** that doesn't have the knowledge about your case. Better look for another company who can help you at much lower rate. Be aware of their service charge.
Business response:
Hi, **** We are sorry to hear that you are upset with us, and that you encountered a few issues regarding your account. We genuinely want to assist you in resolving your concerns, so we have raised your issues to our Escalation Team, who will be in contact with you soon. Regards,Trajector Medical
Failed to submit proper documentation to VA claiming it my fault. Tried to hide hidden fees in my month payment
Business response:
Hi, ***** We are sorry to hear that you are upset with us, and that you encountered a few issues regarding your account, specifically with your invoice and claims documents. We genuinely want to assist you in resolving your concerns, so we have raised your issues to our Escalation Team, who will be in contact with you soon. Regards,Trajector Medical
This company claims to help you through filing your VA disability. They take all of your info, copy it and send in initial forms to VA. Then they literally abandon you with any additional help still expecting to get 5 months of your disability once your claim is granted. That's an awful lot to pay for abandoned help.
Business response:
Hi, Robert We are sorry to hear that you are unsatisfied with our services, and that you encountered communication issues with your team. We want to assist you resolve your concerns, so we will have our Escalation Team reach out to you. Respectfully, Trajector Medical
Very disappointed with service. They said they would call before my appointments (4 scheduled appointments). They called for one. They are very quick to apologize in every department and they will forward my issue. They say I got my rating, not any money, just my rating I received three phone calls about settling my account. I asked why they didnt call this much when they said they would but when it comes to money, they call multiple times a day. I have not spoken to one person I can understand completely. I have been apolog... read more
Business response:
Hi, ******* We are sorry to hear that you are unsatisfied with us, which may have led to your review. We understand that communication is key, and we are sorry that we fell short. In an effort to assist you quickly, we have raised your concerns to our Escalations Team who will be reaching out to you soon to discuss matters and work toward a resolution.Respectfully,Trajector Medical
Thus far, not happy at all. They say they are going to do something like calling me after my appointment. Doesnt happen. Today I was speaking to someone that I couldnt understand. Hum. Looking at canceling services since they dont do what they said they would.
Business response:
Hi, *** We are sorry to hear that you are having an unsatisfactory experience with us and that there is communication breakdown with your team. We take all concerns seriously and want to work toward a resolution with you. We have sent your concerns to our Escalations Team, who will be reaching out to you to discuss your concerns.Regards,Trajector Medical
This company contacted me on 7/10/24 via email the very same day a very close family member passed away. I was going through the process of completing legal documents with the funeral home and their email came at the exact same day and time as those from the funeral home.I had no idea who they were and thankfully I did not complete the form they sent via Adobe sign. Their first email asked me to log in with my full social security number. I'm that email it stated that they would contact me everyday until I completed the form... read more
I worked with this company 1 time where they helped increase my rating from 40-80%. They were paid for their services. I have told them over phone and email that I no longer wish to have their assistance in the future. However, I am constantly getting called and emailed asking me to resubmit my VA paperwork (which I have done many times) just to be told they don't have them and need them again. When I go to get into my account it states I do not have an account with this company yet I am still bugged to try and give them pap... read more
Business response:
Hi, ******** We are sorry to hear that you had am unsatisfactory experience with us, leading to a negative review about our services. We apologize for any confusion regarding your account or any documents we may have requested from you. We had wished to have an opportunity to resolve your concerns, but we have opted to close out your account per your request. We can understand your frustrations and do not want to cause further dissatisfaction from you. At this time, your account has been updated and processed for closeout in... read more
I did receive an increase and I sent documentation of increase. I received an invoice which I paid in full. I'm still receiving calls from them!!
Business response:
Hi, ******** We are sorry that you are having issues with us. We have sent your concerns to our Escalations Team who will be in contact with you to work toward a resolution with you.Regards,Trajector Medical
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,524 reviews.
When is Trajector Medical open?
Trajector Medical is open now. It will close at 5:00 p.m.