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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Expensive services for not a lot out of it, Id recommend going to your local VSO and they can help you out for free. Trajector wanted me to submit my claim against my better judgement, stating that the VA didnt need my supporting documents. Then came my C&P exam and the provider didnt have my evidence from when I was active duty which literally was the only thing that would have backed my claims as it was evidence. I was definitely denied for those things I had been seen for, so had I waited and filed on my own timeline thin... read more
Seems like once you sign the contract and get your claim submitted you are on your own. The staff answering the phones and also the Battle *********** and not informed about strategy and knew less than I did about the claims process. I asked them to escalate or if I could talk to someone who was more aware of the claims process and was told someone would call me back and they never did. Finally, after I was very frustrated they had someone call me back who also didn't know anything and told me about va. gov and the phone num... read more
This is a scam organization. They have been trying to collect almost $900 from me for services never rendered. They do not have my signature on any documents but they continue to harrass me. I turned them into the **** ************************ but Trajectory refused to cooperate.
This company should be shut down, although they did assist with getting my rating increased I could have done it on my own with a little home work. You basically do all the work, they just enter the information on a few forms, you still have to submit the forms, attend the medical exams file any disputes. Trajector takes advantage of the Vet knowing that if we are contacting them we are frustrated and vulnerable because if they were truly looking out for us they wouldnt be charging the outrageous fees they charge and get pai... read more
Business response:
We sincerely appreciate your feedback, and we're sorry to hear that you didn't have a completely positive experience with Trajector Medical. We take all feedback seriously and are committed to addressing your concerns.Our aim is to assist veterans in navigating the complex process of disability rating evaluations, and we understand that individual experiences may vary. While we do provide guidance and support in completing the necessary paperwork, we want to clarify that our services go beyond just data entry. Our team also ... read more
You cannot trust anything that any person at Trajector Medical says over the phone, from my very first conversation with the intake team, up to my last conversation with ******************* my Account Manager. When I have challenged any of the Trajector Team or staff on phone conversations I have had with them and what was said the recorded phone coversations for security purposes, and quality assurance are convieniently lost or can not be recovered The First conversation I had with the intake specialist I asked to explain t... read more
Business response:
Hello, *******. We sincerely apologize for the frustrations and concerns you've experienced during your interactions with Trajector Medical. Your feedback is greatly appreciated as it helps us improve our services. We deeply regret any miscommunication or discrepancies that *** have occurred during your engagement with our team. We understand the importance of clarity and accuracy in our communications. Our standard fee is 5 times any monetary increase you *** receive from disabilities we have assisted you with. This is also... read more
I was told that it would be a $500.00 contract at the end if approved well I was approved know talking with this company they are charging me over $700.00 times 5 this was not explained to at the beginning of the contract.
Business response:
Hello, Necasio. We sincerely apologize for any confusion surrounding our fee structure at Trajector Medical. Our primary aim is to provide clear and transparent information, and we deeply regret the misunderstanding you've encountered. As stated in our agreement, our standard fee is calculated as five times the monetary increase related to the disabilities we've assisted you in identifying and developing medical evidence for.We genuinely appreciate the opportunity to engage with you. Rest assured, once we receive your final ... read more
Trajector will leave you in the cold. Early May, I went through their process and they said everything is going well. They then sent me a "battle buddy." *** emailed and texted me and then vanished. Gone. Texted back May 17th with an update. Texted late May asking what to do. I then had to refile all by myself. Texted Early June. Nothing. Texted Early August. Nothing. Called in late August the week before Labor Day to tell them I got a bump (after doing all the work) and immediately get hounded everyday to send in docs. My d... read more
If I could leave a minus 5 star I would. I must have gotten the pompous crew because they sure where happy about what I got for a rating then asked if I could pay the full $8,000 all at one time to me they are only worried about making money not helping the vet
Business response:
*****, we're truly sorry to hear about your experience with Trajector Medical, and we deeply apologize for any inconvenience you've faced. Your feedback is important to us, as it helps us identify areas for improvement.We understand your frustration and want to assure you that our primary goal is to provide exceptional care and support to our Veteran clients.Your concerns are of high importance, and we have escalated them to our dedicated team. Unfortunately, we have been unable to successfully connect with you. We are dedic... read more
I started working with Trajector over two years ago based on a friend's recommendation, and at that time, they were great. Communication was prompt and clear, and my claims were filed quickly and efficiently, and I was eventually given an increase to 90%. However, over the past year, their customer service has taken a 180 in the wrong direction. They do not respond to emails, they do not call back for scheduled meetings, they do not call back even after speaking with a supervisor, and they attempted to bill me for an increas... read more
Business response:
Hello, *******. We sincerely apologize for the experience you have shared. At Trajector Medical, our commitment is to deliver exceptional service to all our customers, and we take your feedback seriously. Your concerns are important to us, and customer satisfaction is a top priority. ******************** is dedicated to continuously improving our processes and will carefully consider your concerns to enhance our services for all our clients.As discussed and requested, your account with ******************** has been closed. I... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,524 reviews.
When is Trajector Medical open?
Trajector Medical is open now. It will close at 5:00 p.m.