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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This companies stars are paid for. Just ****** how BBB takes bribes to get a good rating. Lets all be real, these people are here to make money for share holders. They dont give a s*** about you.Now about trajector. They outsource all their work. Its no coincidence all their workers have an accent. It because they rob workers who they can't rob in *******. They'd rather pay some poor foreign person 1 dollar an hour, than the **** they're required to pay an ******** worker. They dont care about veterans. Please respect yourse... read more
Business response:
Hello, Nn. Thank you for taking the time to share your feedback about Trajector Medical. We value all feedback from our customers, and we understand the importance of transparency and accountability in our business practices.Our mission at Trajector Medical is to improve the lives of Veterans by providing professional medical evidence development services to help Veterans identify potential VA disability benefits that they medically, legally, and ethically qualify for. We are deeply committed to supporting those who have ser... read more
they do an OK job, I could have done what they did on my own, nothing special. I went for migraines and they told me not to supply any documentation, that it would muddy the water. but if I wouldn't have supplied it against their advice I wouldn't have gotten the rating I got. get your own evidence and go thru a good VSO.. my advice.. if you do use then do 1 filing for 1 ailment. if you don't like them then once that is over you can cut them loose.. if you to multiple you will have to wait till all of them have concluded bef... read more
I feel I was misled when I contacted with this company. I was retired veteran with 20% disability rating. While they helped increase my disability to 78%. I was under the impression that I would have to pay 5 months of my increase above my current rating. But lo and behold on the 2nd page of the contract they did a switch and bait. With my increase I am not getting any additional money, it is just coming out of my military retirement pay as not being taxed. I guess is a lick on me. While the did get me an increase I would no... read more
and contacted for questions. I was pressured into signing up for services that I was assured did not have any underlying charges. Shortly after, I canceled services with them, to which they continued to harass and send me phone calls, text messages, and emails requiring documentation. Due to the harassment I began ignoring the contact as i had already told them that I had not wanted services following my consultation. Trajector did not help provide any services or aid to me in my VA process, and somehow gathered information ... read more
Business response:
Hello, *****. We sincerely apologize for any inconvenience you have experienced throughout the account closure process. At Trajector Medical, we strive to provide exceptional service and ensure a seamless experience for all our clients.To finalize the closure of your account, we do request updated documentation. This is necessary to ensure that the medical evidence we previously shared with you, which demonstrates the assistance we provided, was not utilized. We understand that providing these documents can be an additional ... read more
Aside from doing the initial paperwork they didn't do much. If I didn't call them directly there was no way to communicate with them. You can't text, email it's all phone calls. Their hours are not helpful on the west coast unless you work nights. Or are able to call during working hours which I am not. I do not recommend
Business response:
Hello, ***** We sincerely apologize for the communication issues you have experienced and any resulting dissatisfaction. Our primary goal is to ensure that every customer receives exceptional service, and we regret that we fell short of your expectations. We understand the inconvenience caused by the delay in response when contacting us via text message or email, as we handle inquiries in the order they are received.We also acknowledge that the time difference may have hindered our ability to connect with you at a time that ... read more
I had knee surgery and told them I didnt want to file claims while I was recovering. Non stop calls and emails from them weekly trying to get me to file things. I wanted to concentrate on my rehab but these people dont stop. Then they sent me an email to file for sleep apnea. I don't have sleep apnea and its no where in my medical records. They dont listen to veterans and don't help. How do I cancel??? I dont want to deal with these people.
Business response:
******, we sincerely apologize for the communication issues you have experienced. At Trajector Medical, we value customer satisfaction as a top priority, and we regret any inconvenience caused. Regarding the specific disability you mentioned, we want to clarify that Trajector Medical does not have any record of assisting you with the specific disability mentioned, however we have provided assistance for other disabilities. It is possible that you may have received a questionnaire from us to determine its applicability. We wa... read more
I never asked for their help with my VA Diability claim. But they sent me a bill for $5,200 They are constantly reminding me to make a partial payment. I will never use this company
Business response:
Hello, ******. We apologize for any inconvenience caused by our previous attempts to reach you. Despite our efforts, we were unable to connect and discuss your concerns directly. However, we want to assure you that we take your concerns seriously, and your issue was promptly escalated within our organization.Upon conducting a thorough review of your account, we have discovered that the medical evidence we assisted you with was not utilized, and the increase in your benefits was not a result of Trajector Medical's assistance.... read more
this company is suppose to help veterans, to get their benefits, but its taking ******* of veterans by over charging for there service. Putting a hardship of people who have serve their country. I feel this company is not right and should be flagged for their unfair treatment of veterans and not be allow to represent veterans in the future. These kinds of practice should not be allowed to continue. They are miss representing veterans, lining their pockets by taking advantage of men and women who honor this county sometime gi... read more
Business response:
Hello, ******. We sincerely apologize for any disappointment or inconvenience you may have experienced with our services. Our primary goal is to consistently deliver exceptional service to all our clients, and we regret that we did not meet your expectations on this occasion.We take your concerns seriously and have escalated the matter to our team. Thank you for allowing us to connect and address the issues you've raised and find a resolution that meets your satisfaction. We are committed to ensuring that your experience wit... read more
This company is a rip off they have you to go in government files and lie! Then bug you on getting letters from your files on stuff you have been filing on by saying you owe cause something went up do to the fact its in your file anyway! They changed their name without me knowing! They send all kinds of emails saying call VA get your last rating letter and forward to them! This is a big Scam they need to be put on blast!!!! Scamming Veterans like that!!!!
Business response:
Hello, *******. We understand that you have raised concerns and we have taken steps to address them. Our team has made efforts to discuss your concerns and find a resolution. However, we regret to inform you that we were unable to establish contact with you for a discussion.Over the years, we have earned the trust of tens of thousands of veterans who rely on our expertise in reviewing their medical symptoms and conditions, both current and historical. Our aim is to determine if these conditions align with the VA's medical ra... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,519 reviews.
When is Trajector Medical open?
Trajector Medical is closed now. It will open tomorrow at 8:00 a.m.