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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had two scheduled consultations and both times the consultant was a no-show. I waited 30 min beyond scheduled phone call on both occasions before moving on. When I called them back inquiring why they kept ignoring the appointment, I wasnt given any reason and told just call this number to speak to someone directly. Huge Red Flags as to their dedication to veterans over dollars.
Business response:
***, We sincerely apologize for the inconvenience you experienced with your consultations with us, and we deeply regret the frustration this has caused. We understand how valuable your time is, and we take your feedback seriously.First and foremost, we want to extend our gratitude for considering our services. We are committed to providing dedicated support to veterans, and we are truly sorry that we fell short of your expectations in this regard.We have investigated the incidents you described, and it appears there was a mi... read more
I initially hired Trajector medical earlier this year to work on my claim. I had very little communication with them and was asked to submit information that I had submitted months prior. I then told them (Team ****** that I would do it myself after noticing a lack in effort on their end. I then proceeded to do just that and was linked in with QTC which was extremely helpful. Then, after receiving my benefits increase , Trajector medical sends me an invoice. For what? I did all of the work and submitted everything on my own ... read more
Business response:
Hello, ******. Thank you for taking the time to share your experience with Trajector Medical. We truly value your feedback and are genuinely sorry to hear about the challenges you faced during your engagement with our team. Your insights are incredibly valuable to us, and we are committed to addressing your concerns.First and foremost, we deeply apologize for any communication issues you may have encountered. It is our unwavering goal to consistently provide our customers with clear and effective communications.Regarding the... read more
Until today I was very impressed with Trajector's service. They provided very helpful guidance to help me receive my disability rating and compensation. I was notified by the VA of my status this week, and sent the information over to Trajector yesterday. This morning I received a call from them to go over payment options (no problem there). I told the guy on the phone that I would review the contract and the invoice they sent me, and decide whether to pay up front or in installments per the contract. He proceeded to threate... read more
Business response:
Hello, ********. We want to begin by expressing our sincere appreciation for choosing Trajector to assist you with your disability rating and compensation process. We are genuinely sorry to hear that your recent interaction with one of our representatives left you feeling dissatisfied and frustrated. Our primary goal has always been to provide exceptional service and support to our clients, ensuring they receive the benefits they rightfully deserve. We deeply regret any negative experience you had during your recent conversa... read more
They claim to have collected medical evidence, but did no such thing. The representative also stipulated that I would receive back pay from the intent to file date and that is not the case, it was the file date. They use misleading information to get you to sign a contract. They filled out one form that I gave them the information for and then I submitted that form to the VA. It was actually the third party doctor the VA sent me to that submits my medical evidence. My claims that were approved by the VA had medical evidence ... read more
Business response:
****, we appreciate your efforts in sharing your concerns with us. We deeply regret to learn of your dissatisfaction with the services you've received. It is our constant endeavor to offer exceptional support and guidance to our valued customers, and we extend our sincere apologies if we fell short of your expectations on this occasion.We understand that the pricing of our services *** not have aligned with your initial expectations. Please understand that our fees are a reflection of the specialized medical evidence experti... read more
They do help you get paperwork in order to submit claim for compensation and the results are great. The down part about it is that then they think you have thousands of dollars to go ahead and pay them right away and they only give you a few months to pay and it's more than the amount you where awarded by the VA itself. I recommend trying to submit paperwork without their help.
Business response:
Dear ******,We regret the inconvenience you've experienced regarding your invoice and extend our sincere apologies. At Trajector Medical, ensuring customer satisfaction is our foremost priority. Your concerns have been promptly elevated to our dedicated experts for immediate attention.We genuinely appreciate the opportunity you've given us to address and resolve the issues at hand. Your trust in Trajector Medical is invaluable to us, and we are committed to assisting you in obtaining the disability benefits you are entitled ... read more
I was assisted by ******** Medical in filing a VA claim and the company has charged me 5X the amount I was awarded, now they say I owe them "thousands" !! more than what I was even award, with interest WOW. I believe I was deceived and they pray on unsuspecting veterans suffering from PTSD and other medical conditions. A VSO will help Vet's without charging a *****, WARNING: Don't use this company reach out to the VA and get the number to a VSO first!!!
Business response:
Dear *********,We want to assure you that concerns like yours are treated with the utmost seriousness within our organization. Your concerns have been swiftly elevated to our dedicated team for thorough examination. Regrettably, attempts to establish contact with you for a more comprehensive discussion of your concerns have been unsuccessful.Trajector Medical stands as a private institution specializing in the development of medical evidence. Unlike a VSO (Veterans ********************** our primary focus revolves around ide... read more
I was told by the VA hat they can only charge 20% of what you received from a VA claim, they charged a lot more, I was told it was against the law, I called them and canceled them and they continue to call me, I told them I turn them in to the attorney general office in *******,
Business response:
***********************,Thank you for choosing Trajector Medical. We pride ourselves as a distinguished private medical evidence development organization. Our core mission revolves around enhancing the lives of Veterans through our specialized services. We are committed to offering professional medical evidence development solutions that empower Veterans to discern potential VA disability benefits in alignment with their medical, legal, and ethical qualifications.At Trajector Medical, our adherence to all pertinent laws and ... read more
Trajectory Medical has not provided any support since my initial claim but sends me invoices for work that Ive done without their help. They assisted me with my initial claim by recommending I file a claim for tinnitus. I didnt hear from them after that claim was submitted and I received a rating. *** filed other claims on my own without any assistance from Trajectory. I even submitted a VA Form ***** withdrawing them as my representative. Their access to my account and any rating increases were revoked. I recently filled a ... read more
I contacted Trajector Medical and began the process of letting them assist with my VA claim and they were very communicative initially but then they went dark! I have done all the leg work with the VA, setting up my appointments myself, dealing with the VA myself, and have sent numerous emails to Trajector with no response. I let them know when I completed my appointments/exams and they never responded. I explained to them on numerous occasions that I work during the day and that I could not speak over the telephone and they... read more
Business response:
Hello, ****. We sincerely apologize that your experience with Trajector Medical did not meet your expectations. Our primary goal is to provide exceptional customer service and effective communication is a crucial aspect of our mission.At Trajector Medical, we are dedicated to improving the lives of Veterans by offering professional medical evidence development services. Our aim is to help Veterans identify potential VA disability benefits for which they medically, legally, and ethically qualify. We appreciate the trust you p... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,525 reviews.
When is Trajector Medical open?
Trajector Medical is closed now. It will open on Monday at 8:00 a.m.