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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Throw c*** in the fan and see what sticks to the wall. Theyll file any and everything and then leave the veteran to answer questions about why they have no documentation for it. This doesnt help, it creates a backlog for people who need the help. After I left my benefits appointment I honestly felt gross because of things they submitted that I had to answer for. On top of that they didnt follow up when I gave them my appointment date until an hour and minutes after my appointment. So they dont prep you as claimed. They are l... read more
Business response:
Hello, *****. Thank you for sharing your feedback. Were sorry to hear that your experience with us hasnt met your expectations. At Trajector Medical, we aim to provide top-notch customer service and communication.Your feedback is important to us, and wed like to better understand the challenges you faced. An escalations specialist will be reaching out to you soon to discuss your concerns in detail. Our goal is to address any misunderstandings and ensure that your experience is aligned with the services we strive to provide.-... read more
You are to busy to return phone calls and give up to soon. If they have a less than zero star you would earn that. Thanks for nothing Have a great holiday and a good New Year. And remember to return phone calls.
Business response:
Hello, *****. Thank you for taking the time to share your thoughts. Were sorry to hear that you feel this way about your experience. Our team strives to provide attentive and timely support, and we value your feedback as it helps us *********** like to learn more about your specific concerns so we can address them properly. Our escalations team will be reaching out to you directly to better understand your experience and work towards a resolution.Wishing you a great holiday season and a Happy New Year as well.-*****
Still mad they gave up on me. Don't call me either. Should also probably quit texting me.
Business response:
Hi, *****,Im truly sorry to hear that youve been dissatisfied with your experience with us. Its disheartening to know that we fell short of your expectations and that this led to a negative review. Please know that we deeply regret any impression that we did not fully support you or effectively address your needs. After reviewing your account, I can confirm that it was closed in August 2024. Unfortunately, your account is no longer active. That said, we greatly value feedback from those weve had the privilege to work with, a... read more
Ya know I should have listened to my wife. Or at least done some research. I get it there here to help. But when you do most of the legwork yourself and a dependent drops off within a year 1% of your lifetime gain is a little steep. After the initial conversation your handed off to overseas call centers that have a list of verbiage they recite to a response. Im not even sure what evidence they gathered. Other than asking me about any ailments and typing it onto a generic form. My civilian medical records I had gotten and fax... read more
Business response:
Hello, *******,Thank you for sharing your feedback. We appreciate the opportunity to hear from you and gain a deeper understanding of your experience. At Trajector Medical, our goal is to provide clear and consistent communication, and wed like to connect with you directly to address your concerns.Our escalations team will be reaching out to you shortly to discuss your experience in more detail. We look forward to speaking with you and clarifying how we work to support our clients.-*****
I want to share my experience with Trajector Medical to help other Veterans make informed decisions. Unfortunately, I feel the level of service I received was far below what was promised. Despite assurances during the Quality Assurance session that my concerns would be addressed, I was left feeling unsupported, especially with appointments that were critical to my claim. I had my appointments and received no support from Trajector. They only helped with submitting the documents to the VA. I wished they provided more support!... read more
Business response:
Hello, Sapele. Thank you for sharing your experience. We appreciate the time youve taken to provide detailed feedback, and we value your perspective as it helps us identify areas for ************** Trajector Medical, we are committed to supporting Veterans medical evidence process and ensuring clarity around our role and services. Were sorry to hear that your experience did not align with your expectations, and wed like the opportunity to discuss this further to better understand your concerns.Our escalations team will be re... read more
The 30 minute and longer wait time on phone, the hard time talking to some employees due to english language inabilities, the failure to call me back after leaving phone messages.Then sending me a case closure letter as if I screwed up!
Business response:
Hi ******, Thank you for sharing your concerns regarding your experience. I am sorry to hear that your experience with our services did not meet your expectations. Please know that we take all feedback seriously and regret any negative feelings you may have had during your time with us. After reviewing your account, I have confirmed that it was officially closed in September 2024. Unfortunately, since your account is no longer active, we are unable to provide additional support regarding your claims at this time. We value yo... read more
Theyre asking for the same thing all the time,I sent them everything I got
Business response:
Hello, *********. Thank you for reaching out. We understand your frustration; however, it is critical that we have final decisions for all of the conditions we have provided medical evidence for. Often times if a specific disability is not listed in the decision letter(s), the VA may have previously sent you a letter pertaining to that condition. The requested update is needed at this time. You may need to call the ** directly to see what happened to it since you did not receive a decision letter for it. Please give us a cal... read more
Impossible to get in touch with them even if you need to pay them. I make them call me back every single time.
Business response:
Hi *****, Im sorry to hear that your experience with us hasnt met your expectations. Please accept our sincerest apologies for any communication issues that may have prevented your concerns about your invoice from being fully addressed. To help resolve this matter quickly, *** sent you a link to make payments at your convenience via SMS. If you encounter any difficulties with the link or have additional concerns, please dont hesitate to let us know. For faster assistance, you can also reach us through the chat feature in you... read more
Ive read the past complaints and I do agree with the complaints that Trajector only assist with the application to the VA. They do not do the foot work or give you the correct wording to submit evidence. I had tremendous difficulty with my medical issues and submitting them into the VA portal. I had to make calls, pay fees for my records, contact my old military unit vets for proofI even had to go to another vet who was successful on his own on the wording on a letter I had to submit to the VA. Trajector did help with the ap... read more
Business response:
Hi *****, Im sorry to hear that youve been dissatisfied with your experience. Please accept our sincere apologies for any perceived communication issues during the time your claims were being processed with the VA. Since we are not affiliated with the **, do not communicate directly with them, and lack access to their systems, we are unable to provide updates once claims have been submitted to the VA. That said, resolving your concerns is a top priority for us. I had our escalations team reach out to you, and according to ou... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 18,681 reviews.
When is Trajector Medical open?
Trajector Medical is closed now. It will open tomorrow at 8:00 a.m.