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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I agree with most of the negative reviews about Vet Comp & Pen. They assisted me with a small claim for my tinnitus almost 2 years ago. They provided me all of the documents that needed to accompany my claim. That claim was successful and I was billed for $700 from them. I then realized that all they did was download the free VA forms from VA's website and just filled in my own words from our phone conversations. Shortly after my first claim was filed I received and email from them with a link that downloaded another free VA... read more
Business response:
Veteran Edward, Our goal is to provide excellent client service while helping our Veterans receive all the benefits for which they are medically, legally and ethically qualified. We have reached out regarding your recent increase to verify the VA's decision and confirm if our invoice is accurate. If we find that we did not help you with this increase, we will drop the pending invoice.
In 2018 I reached out to the company to work on a VA claim increase. I was scheduled for a phone appointment on two occasions to move the process forward. I never received a call on those two occasions. After they missed appointments, they emailed me stating that they can't reach me and that I'm not communicating. I was disappointed and decided to no longer deal with the company after two missed appointments, and the email blaming me. Also, in 2018, I received an email from your company stating that I would be removed from y... read more
Business response:
Veteran Kelia, Our goal is to provide excellent client service while helping our Veterans receive all the benefits for which they are medically, legally and ethically qualified. To address the concerns you raised, we evaluated your case and reviewed your feedback. We are working to reach an amicable solution and below is a summary of our efforts to date. We have attempted to discuss the documents we need from you. The reason we are requesting your rating decision letter is to verify the VA's decision and confirm if our inv... read more
I had basically the same experience as everyone here has mentioned. They did helped me to go from 40 to 90 however, they didn’t help with some of the issues I have and they still went ahead and claimed their portion as if they helped with all the issues I have and I claimed because they didn’t want me to claim everything. I will definitely not use them again for anything else. I will do the same and let them know that their services are no longer required.
Business response:
Hi Edgar, I am sorry to hear about your frustration with our services. I want to help turn your experience into a positive one if possible. Can you please email us at marketing@vetcompandpen.com? Once you reach out, I will be able to take a look into your file and see how we may be able to help you. We strive to provide a 5-star service for our veterans and feel the frustration when we do not meet these expectations.
This place is a non-accredited organization that does not have the green light to bill veterans. If any veterans are looking for help they can call their nearest VA and get accredited organizations that does not require fees. Many of these non-accredited individuals are preparing and submitting claims under the name of an accredited attorney or an accredited agent. This is not allowed... VET COMP PEN IS ONE OF THESE ORGANIZATIONS.
Business response:
Hi Shawn, I am sorry to hear your frustration with our services. We take complaints like this very seriously and would like to help turn your experience into a positive one. Please email us at marketing@vetcompandpen.com and we can take a look into your file and see how we may able to resolve your concerns.
I put in a packet 2 years ago, they didn't get me a increase. I tried to get ahold of them and was stonewalled. I couldn't get ahold of anyone via email or phone. 2 years pass and put in my own packet and get a increase, they then somehow find out, and want 6k . Their supervisor "Hillard" is unreasonable and extremely rude. Seemed like he was getting pleasure out of taking advantage of veterans. They on every level refuse to even give me the information as to how they were able to see I got a increase. I called the Va and th... read more
Business response:
We apologize we were not able to provide you with the services you were seeking. We take complaints like this seriously, and we apologize for your frustration. We want to help resolve your concerns. Please reach out to us at marketing@vetcompandpen.com.
I have had the same issue as the other veterans on this forum. The company was fantastic in the beginning and helped me go from 70 to 90%. I paid them their fee and all was good. This is where it gets bad. It seems that after they received their pound of flesh they are nowhere to be found. They do not answer calls or emails. I have requested calls back and nothing. I have sent them multiple emails with no response. I have requested to cancel my contract and still nothing. I am afraid to even try to file another claim because... read more
Business response:
Hi Daniel, I am sorry to hear you have not been able to get in contact with anyone. We work hard to provide 5-star service to our Veterans, and when we fall short we share in our Veterans' frustrations. One of our team members should be in contact with you soon to discuss the next steps and help resolve any problems.
Like all the previous reviews I just read. I am having the same issue with this company that preys on veteran for their issues and claim money. I signed an agreement for certain issues, which they failed to get me compensated. Then I submitted claims not related to those issues on my own on the ebenefits system. Now they are invoicing me for money they did not have anything to do with. BBB needs to do something in regards to this company. All veteran that have dealt with this issues need to file a class action lawsuit immedi... read more
Business response:
Ki, thank you for your feedback. We take complaints like this seriously, and we apologize for your frustration. Please contact us today by ************** or to discuss how we may be able to resolve your concerns.
After getting nowhere with Disabled American Veterans (DAV) in my claims with the Veteran's Administration (VA), I turned to Vet Comp and Pen for help. I had what should have been an open and shut case in getting compensation from the VA for medical issues caused by my service to this great nation. I had two claims pending, filed through the DAV. Vet Comp and Pen wasn't willing to wait until those claims were settled, meaning denied by the VA, then filing their own case. Instead they decided to file a mental health claim, wh... read more
Business response:
*****, thank you for your feedback. We take complaints like this seriously, and we apologize for your frustration. Please contact us today by ************** or to discuss how we may be able to resolve your concerns.
VETERANS, BEWARE OF THIS COMPANY- THEY WILL RIP YOU OFF! I signed a contract with this company in April 2019. I already had a claim in progress, and I told VCP about this. They said, "No problem, we can help you with that!" The claim had been denied, and I needed to file a Notice of Disagreement (NOD) by November 2019. After signing the contract, VCP sent me several questionnaires to fill out, and asked me to upload my current disability info. After looking over these documents, they decided on 4 things I should file claims ... read more
Business response:
****, thank you for your feedback. We take complaints like this seriously, and we apologize for your frustration. Please contact us today by ************** or to discuss how we may be able to resolve your concerns.
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,527 reviews.
When is Trajector Medical open?
Trajector Medical is closed now. It will open on Monday at 8:00 a.m.