This profile has been claimed by the business owner or representative.
Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
They have not done anything that should demand a payment of over ********* the only thing they did was send us files the watch and forms to fill out
Business response:
Dear ********************,We regret to learn that you are dissatisfied with our services and are experiencing issues related to your invoice and account. We apologize for any inconvenience this may have caused.Please be assured that your account will remain active and under review until we have the opportunity to discuss these matters with you directly. We are committed to addressing your concerns and finding a satisfactory resolution.We encourage you to contact us at your earliest convenience to facilitate a peaceful and co... read more
I consented to contact with Trajector Medical from a Social Security Disability councilor. Trajector gathered information from me concerning my military service history. When the subject of active claim came up I told them I did have an active claim. I was instructed to keep them informed of appointments and Drs I saw in the claim resolution. At the conclusion of the Claim process I was awarded an increase in my benefit. When Trajector discovered the increase they immediately began to dun me for Their Fee for assisting in th... read more
They started off seeming like they cared about veterns but that changed quickly. They did help to get my rating increased. The problem came with the billing. Initially I was told that the cost would be the first 5 months difference in my rating. What they don't tell you is..... yes, the total cost is the 5 months difference but it has to be paid in full within 90 days to avoid penalties and they are gonna call every 10days to herass you until it is paid. They are obviously not in it to help the veteran but to take advantage ... read more
Trajector has not been prompt communicating details about appointments. Follow-up calls are frequently weeks later than advertised. I have the impression that they are not up to date on how the *** evaluates claims.I would not recommend them.
This company is horribly run and incompetent. Legal and medical do not talk to each other. They file things without your consent. They also try to take credit for any increase, even when it was not due to their "work".I have received numerous collection calls for other people. No response from Trajector when I tell them. Their line workers are all in the ***********, apparently. They know nothing. Cannot find anyone with any ability to do anything. Good luck if there is any hiccup in your claim with them. They act like deer ... read more
Business response:
Dear **************,We regret that you do not accept our explanation regarding your account and the associated invoicing issue. We understand your dissatisfaction, but we firmly believe the invoice issued reflects the assistance we believe was provided.Our escalations team has made substantial efforts to engage with you, but, unfortunately, we have been unable to establish a constructive dialogue. Your reluctance to cooperate and engage professionally has impeded our ability to resolve the matter amicably.After a final revie... read more
This company tells you one thing then charges you an arm n a leg for doing stuff that is free to do. They are not accredited by the va. The va only accredits company that dont charge for help
Business response:
Dear *****,We sincerely regret hearing about your dissatisfaction with our services. We apologize for any inconvenience or frustration caused by the communication issues with your account and our invoicing team.Effective communication is a priority for us, and our escalations team has proactively reached out to you to address your concerns. According to our records, they successfully contacted you to discuss the matters at hand and work towards a satisfactory resolution. We appreciate the opportunity to address and resolve y... read more
They did help prepare paperwork. i did get an increase. They sent invoice for over $2000 which I paid as I had agreed. But now they will not close my account. They were paid over 2 weeks ago and I have called several times since and always get the same reply " your account is in the process of being close". At this point there is no way I could recommend, there is something shady going at this point.
Business response:
Dear *****,We regret to learn of your dissatisfaction with our services. We acknowledge any frustration stemming from the breakdown in communication with your assigned team, and we apologize for any inconvenience you experienced with your account.Recognizing the importance of effective communication, our escalations team conducted a thorough review of your account and subsequently reached out to you. According to our records, they engaged in a discussion with you to address concerns and collaborate on finding a resolution. W... read more
Trajector Medical did submit documents to support my medical disability. The final bill was admitted to have errors in their math, if I didn't do the math myself I'd be out $1K. Their service was less than acceptable. It truly is not worth the service provided. They made the entire process a mess with medical reviews with Doctors. PA's. There website doesn't have any login to review doc's submitted to VA, or Doctors reports or even any pmt. history. They get an F in a complete review. I have to question who they even are and... read more
This company has been a complete disappointment so far. I agreed to work with them in August to obtain a VA disability rating. From NUMEROUS failed responses by both phone and email, they continue to ignore me. I was given a deadline by the VA to submit additional paperwork in support of a claim. As instructed, I did my part and sent the documents to Trajector for review and rewrite "the way the VA likes it".......no one responded back to me. After failed returned emails and phone messages, I managed to get ahold of a "Super... read more
Business response:
Dear ***,We deeply regret learning of your dissatisfaction with our services. It is disheartening to hear about the breakdown in communication with your designated team, and we sincerely apologize for any inconvenience caused by the difficulty in addressing your inquiries and concerns regarding your claims.Recognizing the paramount importance of effective communication, we promptly engaged our escalations team to reach out to you. Our records indicate that they successfully connected with you to discuss the issues at hand an... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 18,469 reviews.
When is Trajector Medical open?
Trajector Medical is open now. It will close at 8:00 p.m.