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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Did NOT get the room booked and paid for. I reserved and paid for a North Deluxe Room, 1 King Non Smoking. When we checked in, the room was not what I had booked. It was a level down. It was a false advertisement. The room could have provided with tooth brushes and tooth paste but non of that were provided. It had a partial ocean view.
Business response:
We take your feedback seriously about not receiving your North Deluxe Room. Please contact us at (800) 843-8767 to resolve this issue.
Bad Chelsea tower room was so far from everything and just gross. Walls/ceiling leaking, dusty old carpet, peeling wallpaper
Business response:
We apologize for falling short with the Chelsea tower room conditions. Your concerns about leaking, carpet, and wallpaper are noted.
Fair Found a live roach in our room on day 1. We were offered to be moved to a different room with a King bed instead of the 2 queen beds that we booked. The manager at the front desk offered to provide a cot in the room (the cot was never provided) and $50 food and beverage voucher. That's it. Completely unacceptable but we had no choice but to accept it. Housekeeping Staff was very polite and helpful.
Business response:
We are concerned to hear about the roach and room issues. This experience falls short of our standards. Please contact us at (800) 542-7724 to discuss further.
Bad
Business response:
We apologize for your disappointing experience. We understand your concerns and want to make this right. Please contact us at (800) 542-7724.
upgrade this facility I had to switch rooms due lack of cleanliness of the bathroom, then when i did change rooms i expected better the room was bigger however the bed was lumpy, the bathroom shower and sink wasn't clean, the lamp shades where dusty, also their wasn't enough towels, good i brought my own towels, also their was a weird noise within the room not sure what it was, just that it was annoying, also the carpet was smelly, all around the tropicana needs an upgrade furniture and better staff to clean alot better, fro... read more
Business response:
Apologies for the cleanliness issues, room noise, and lack of towels. We appreciate you noting our front desk service was great.
The room was beautiful and large but warm. We had the AC set for 60 degrees and were still sweating in the Havana tower The staff at the desks were impatient and spoke about their clients in front of them. They were helpful to me but I did not appreciate their attitudes towards an older couple. The perfect location. Easy to park and find great restaurants.
Business response:
We are happy to hear you enjoyed the beautiful room and perfect location. We sincerely apologize for the AC issues and staff attitude concerns.
You ruined my anniversary Everything except the staff on door bell. The location was great, and the hotel and casino experience was very bad. The restaurant was great. Our room has a cigatet smell, too dark towels was not enough for two days stay since the rooms weren't cleaned our whole stay. Casino was so smelly with cigarettes. And more......
Business response:
We regret to learn about your disappointing anniversary experience. Your concerns about room cleanliness and cigarette odors are unacceptable. Please contact us at (800) 542-7724.
It was ok The smell , the long walks to the rooms , the rooms were smelly , the wall paper peeling. The long walks to get ice . The convenience of not having to go outside to do anything
Business response:
We apologize for any inconvenience with the smell, peeling wallpaper, and long walks. We appreciate you noting our convenience.
Almost average We upgraded to a suite, honestly the room was way outdated and had a mildew smell to it So so, view from the room was nice
Business response:
Thank you for taking the time to provide feedback on your recent visit, Daly. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,698 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.