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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Poor I was locked out of my room before checking out and it was before 11 am. I had to seek out a housekeeper to unlock my room so I could gather my belongings. There was no extra blanket, only 2 sheets and a bedspread. I had to call several times and eventually went downstairs to request a blanket. It was a chilly night, therefore, I needed more blankets. The valet parking was super long to get our car, 45 minutes.
Business response:
Hello Anonymous, It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Thank you for the feedback. We are very sorry to read that you did not fully enjoy your experience, and we hope we get another chance to deliver a 5-star experience. Tropicana Atlantic City
Staff was great however the hotel itself was dingy and rundown Room was dated, peeling wallpaper, not thoroughly cleaned. Smoke smell was too much. Restaurants
Business response:
We apologize for the room conditions and cleanliness issues. We appreciate your kind words about our staff and will address these concerns.
Disappointing It was not very clean and was very Smokey in the non smoking section. The whole casino smelled like smoke There was a lot to do and it was close to the hook which was nice
Business response:
Sorry for any inconvenience with cleanliness and smoke concerns. Your feedback helps us improve our environment for all guests.
Fair That you couldn’t find where you were going, and nobody could tell you anything it was very chaotic not no one where to go It was very beautiful and kept clean
Business response:
We regret to learn about the confusion with directions and lack of helpful guidance. We appreciate your kind words about our cleanliness and beauty.
good Not enough front desk staff the line was too long to check in plus the lady was so rude dealing with the guests
Business response:
Thank you for bringing this to our attention. We apologize for the long check-in lines and unprofessional service you experienced.
Ridiculous price Ok Ok
Business response:
We apologize for any inconvenience regarding pricing concerns. We value your feedback and strive to provide exceptional value for our guests.
Did NOT get the room booked and paid for. I reserved and paid for a North Deluxe Room, 1 King Non Smoking. When we checked in, the room was not what I had booked. It was a level down. It was a false advertisement. The room could have provided with tooth brushes and tooth paste but non of that were provided. It had a partial ocean view.
Business response:
We take your feedback seriously about not receiving your North Deluxe Room. Please contact us at (800) 843-8767 to resolve this issue.
Bad Chelsea tower room was so far from everything and just gross. Walls/ceiling leaking, dusty old carpet, peeling wallpaper
Business response:
We apologize for falling short with the Chelsea tower room conditions. Your concerns about leaking, carpet, and wallpaper are noted.
Fair Found a live roach in our room on day 1. We were offered to be moved to a different room with a King bed instead of the 2 queen beds that we booked. The manager at the front desk offered to provide a cot in the room (the cot was never provided) and $50 food and beverage voucher. That's it. Completely unacceptable but we had no choice but to accept it. Housekeeping Staff was very polite and helpful.
Business response:
We are concerned to hear about the roach and room issues. This experience falls short of our standards. Please contact us at (800) 542-7724 to discuss further.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,781 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.