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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Poor
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Poor
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
Terrible customer service, filthy floors, portions in disrepair, severely overpriced. Check-in took nearly two hours, staff at front desk seem to care, never acknowledged or apologized for the long wait. Gave me a different room than I reserved, further away from the area I needed to be in. my reservation was for the Chelsea Tower, they put me in the West Tower. When we finally got a room, the floors were filthy upon arrival and never vacuumed during our stay, even after requesting to have the floors cleaned. Constant noise,... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
You don’t get what you pay for here. Our room was dirty, we couldn’t use the a.c. because it just drew in cigarettes and weed stench all night long, everything we brought smelled like we stayed with an old smoker and had to be cleaned and aired out. For 600 a night we were disappointed. ambiance, location, and restaurants were great
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept our apologies and look forward to an opportunity to better serve you in the near future.
I will never recommend this place or stay there ever again dirty unfriendly staff not helpful nothing really
Business response:
Thank you for providing your feedback and letting us know about your experience, Patricia. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you. Tropicana Atlantic City
Worst want my refund My guaranteed two beds non smoking room was denied and I was given king bed in a smoking room which was beyond pathetic Nothing
Business response:
We are sorry to hear about your poor experience, Noorjahan. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Horrible customer service Check-in check out was a mess, no staff, long lines, no clear info in how to do it online, kiosk not working or recognizing my reservation. Building isbeautiful, lots to do.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept our apologies and look forward to an opportunity to better serve you in the near future.
I checked in around 1 pm and entered my room and noticed that I did not have any bathroom towels , I called the front de the service the water pressure in the shower just mainly the service the bed was comfortable.
Business response:
Sonali, we appreciate you taking the time to review Tropicana Atlantic City. Please visit us again soon for another chance at a 5-star impression!
Outdated I purchased on booking.com and my friend Amy myself . Front desk was really rude when the confirmation number did not work . We had to have manager help . The room was extremely outdated and next to the elevator which made squeaky noises all night long
Business response:
We are sorry to hear about your poor experience, Janeen. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,200 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.