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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A little disappointed in the room and parking situation The hotel is very large and disconnected . Our room was very far from everything and confusing to get to. The parking garage was on the complete other side so we had to drag our stuff in and out of elevators escalators. The room was very tired multiple water damage spots around the room and the wall paper was literally taped up in spots . The air vent was destroyed So we could actually see that the filter was caked with dirt we had them come up to change the filter so w... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Fair My reservation was prepaid. I didn’t get a room until 9:30pm. And the hotel Didn’t have a room as I reserved. They assigned me one for “smoking” and smaller bed and instead of include a discount for it they charged more and fees that were not explain at reservation. Accessibility to restaurants, cafés, night clubs and stores indoors.
Business response:
We are sorry to hear about your poor experience, Eliana. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Poor They change my room really wants to stay at Havana room ugly too much dust and dirt inside the casino rugs dirty .was my birthday really wants everything was nice impress my couple nothing works.Reserve couple weeks before deserve more respect with the room. Housekeeping lady was nice and try her best
Business response:
Hello Anonymous, we sincerely apologize for any inconvenience due to the room change. While we do our very best to accommodate guests' preferences, we cannot guarantee any particular room, floor or view. It is standard hotel industry practice that we reserve your selected room type at the time of booking; however, we assign rooms based on their availability at check-in. We do hope you will consider giving Tropicana another chance to provide you the high-quality accommodations and service you expect and deserve.
Desepsionado Nunca me devolvieron el depósito La hubicacion
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Less than average and very glad we didn't stay in the room much. The room was supposed to be handicapped accessible, but did not have a shower seat nor a roll in tub. The shower head had stains on it and water barley came out. The toilet was very low. Also the air-condition did not work and the floor and room smelled of mold and water.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Fair When we checked in and went to the room as soon as we opened the door to check the room out the bathroom smelled like smoke and we requested a non smoking king size room. The bathroom shower was very small and uncomfortable. I had to call for room service and ask for a blanket for the bed. The living room sofa was small not big enough to be comfortable. We didn't have breakfast.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Disappointing Staff was awesome The room was awful and old, need updating Staff was great and very helpful
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Bad They never change the beds we asked 2 housekeepers we seen in hallway and they said they wasn’t responsible for cleaning our room but was next door cleaning 2 of them together .. we had same sheets and towels for 7 days i will never come back here again .. I have pictures of how they change the sheet of others room and leave them dirty sheet and towels in the hallway it’s Corona virus this was very unhealthy and I will be sending my pics and emailing the news and better business bureaus and others I will post this on soc... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Chevonna. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair
Business response:
Thank you for taking the time to share your experience with us, Nicole! We look forward to your next visit at Tropicana Atlantic City!
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,742 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.