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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very bad attention they never cleaned the rooms A/A N/A
Business response:
Thank you for taking the time to provide feedback on your recent visit, Bracamonte. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
All about the money I didn't like the fact that they gave me a room for smoking and my shower had no pressure on the 21 floor. Plus the tub didn't drain. I didn't like the fact that I was supposed to pay $125 and my credit card was charged twice that amount with a deposit supposed to be refunded to me. I tried to cancel my second day stay on check in but they wouldn't accommodate that. I'm not sure but it's the worst experience I've had with booking.com and I'm a gold member with a lot of hotel travels under my name
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jeffery. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Not good For the price it was terrible It was by the river that’s about it
Business response:
We are sorry to hear about your poor experience, Jay. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
The room should be better equipped. The coffee maker was inadequate. Not a single towel. Ease of location. I'm 89 yrs old.
Business response:
We are sorry to hear about your poor experience, Fernando. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Booked 4 Rooms with you guys and got charged for 5 I was overcharged Location and comfortable
Business response:
We take your feedback seriously. Please contact us at (702) 298-4200 to address the overcharge issue. Thank you.
Fair
Too short vacation Too much smoke. Could use a filter to have smoke go uo Breakfast was good.
Business response:
We appreciate your loyalty, Anonymous. Your feedback is greatly appreciated! We wouldn't be able to do what we do without valued customers like you.
Room needs alor of cleaning and maintenace. Room was very dirty. Bathroom was not cleaned. Bed was very uncomforrable.
Business response:
Thank you for your review, Erika! We are sorry to hear you had issues with the room cleanliness during your stay. This is not our standard and your feedback is greatly appreciated. We hope to welcome you back in the future for a more enjoyable stay.
Poor What I idid not like is that after 5 mins of checking in my partner and I coul not enjoy ourselves and have some intimate time because we were rudely interrupted by supposedly housekeeping but it was actually the security guard, when we did not open the door right away she said something in her walkie talkie then proceeded to still come in my room. My partner and I have been traveling for along time and we have never ever came across this issue at any other hotels we stayed at before including this one. my partner and I... read more
Business response:
It's regrettable to hear about your experience at Tropicana Laughlin. We apologize for the interruption you encountered during your stay, as this is not the standard of service we aim to provide. We understand how important privacy is for our guests, and we take these matters seriously. Please feel free to reach out to us at (702) 298-4200 to discuss this incident further. We would like to gather more details about your stay and address your concerns directly.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,313 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open at 9:00 a.m.