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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wouldn’t stay again My room was nasty. Walls were dirty no fridge no microwave only two accessible outlets. The bathroom outlet did not hold the blow dryer in the plug. Headboards were stained with I don’t know what. Asked for a view it was terrible. Got one frozen quiet and five beers in a bucket at the pool for $95 which is just taking advantage. I was told I was on automatic do not disturb yet room service entered my room anyway. Changed out towels only. The room did not have sufficient lighting. I liked the look of the... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Maria. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing
Business response:
We are sorry to hear about your poor experience, Burrola. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
We will try another hotel our next visit to Laughlin. We come every summer always get a decent room, this last visit our room was very small by the back door in a dark area and it was just creepy. When I asked to get moved they said that the room I paid was full and the only way we can get moved was to upgrade, however we book from booking.com and always get the room you had us pay extra. The shower curtain was on the floor and took them over a hour to get a clean one. the linen on the bed was a mess and they said that they ... read more
Business response:
We are sorry to hear about your poor experience, Greg. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Quiet The casino looked like they were going out of business Clean and quiet
Business response:
Your gracious comments are very much appreciated, William! We are thrilled that you enjoyed your time at Tropicana Laughlin. We are committed to making your future visits as good as this one.
Bad
Business response:
We are sorry to hear about your poor experience, Dana. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
1night The room had spider little tiny spider and big black widows that i asked yo changed room at night and she told me there was no rooms available. Never offer to send staff to clean up or anything did not sleep at all. I had my boys with me so pretty scare for the spider. Very old hotel.
Business response:
We appreciate you taking the time to provide your feedback, Yissel. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
We will not be back. Not really anything. I grew up going here as a child my grandfather worked there many years ago and I was expecting g to really show my husband a good time. None of the restaurants were open, never saw a cocktail waitress. We were suppose to get there Friday evening and due to car problems we didn't get there till midnight Saturday morning. The front desk lady was rude when seemingly asked if there was a possibility for a little view. She said absolutely not for the room I booked. Well from everything I ... read more
Business response:
We are sorry to hear about your poor experience, Foulk. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Disappointing
Business response:
We are sorry to hear about your poor experience, Andrew. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
An OK stay for the price When we arrived there was no bellhop. After notifying the front desk and providing my DL, we were given a bellhop cart and transport our luggage to the room. We didn't think we needed to bring the cart back to the front desk until possible the next day since we arrived to the hotel late a night, we simply left the cart in the hotel hallway. Someone took the cart, and then we get a knock on our door asking us where the cart is like we have it in the room or something. The room barely had enough outlet... read more
Business response:
We appreciate you taking the time to provide your feedback, Marcie. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,300 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.