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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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They actually figured out how to get breakfast to their guests instead of the “sorry we are cheap, lazy and stupid because of Covid”. They have a wonderful, well lit, clean and great breakfast area. It was safe with everything sanitary. I have been traveling every week since the end of October and have found my new hotel of choice. Yep, hot coffee in the lobby matters to me. I hope you all enjoy it too!
Business response:
Aww thank you so much. With everything going on we try to go above and beyond with breakfast(as much as we can during this time)so that guests can start their day out right.
My room smelled like cigarette smoke and a fragrance to cover it, fortunately when I asked the check-in staff for another room they accommodated my request and provided a different room that was without the odor of smoke. Thank you!
Business response:
I'm sorry to hear that the previous guest ignored our No Smoking policy, getting that smell out takes a chemical disinfectant and a few days of airing out. I'm sorry the smell was not gone before you checked in. I'm happy to hear my team was able to move you to a new room and that you still enjoyed your stay.
Friendly staff The staff in the lobby was very friendly. Could chat with those gals like old friends. The only complaint i would have is you can hear the guests above you. Next time I'll request the third floor.
Business response:
Our Guest Service team is stellar!!! I'm happy to hear you were welcomed.
Business response:
Thank you for allowing us to play host, best wishes in 2021
Business response:
Thank you so much for allowing us to play host, we are happy to hear you enjoyed your stay.
Business response:
Thank you for choosing us during your time in Goodyear, we hope this finds you well.
If was great I want to buy the pillows and bedding and drive soap and shampoo
Work trip The room was dirty and bathroom door hits the tile floor and it’s hard to open
Business response:
My sincere apologies for the challenges you experienced during your stay, we are working to shore up the items you mentioned so that we can provide a warm, welcoming stay that is free of complications.
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,352 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.