Tru by Hilton Goodyear Phoenix West

Verified traveller 

on Expedia

5 years ago

Good. Average. No coffee maker in room or microwave. Very simple. It was very clean and designed well. Conditioner made my hair soft. 

Diane 

on Expedia

5 years ago

I arrived after a long, hot day of frustration and the desk clerk was very helpful and nice. It was nice get in the room that was nice, clean and had a very nice TV to relax and unwind. 

Cindy 

on Expedia

5 years ago

The environment was very pleasant.it was very clean and fresh small. The bathroom was ok but stain around the shower area, good view. On the whole we enjoyed staying in Expedia. Thank you 

Mike 

on Expedia

5 years ago

Contemporary, modern. Close to the highway and eaterys. Frendly staff, and neat and clean. I enjoyed the stay. 

Isaac 

on Expedia

3 weeks ago

The room we got had a smoke smell in the room and not even clean 

Ana 

on Expedia

2 months ago

Very poor experience. The hotel had no hot water, which was not communicated at check-in. I had an event within the hour and pre-arranged transportation, so I had no choice but to leave and book another hotel. Management denied a refund and offered an inappropriate resolution that required switching hotels twice, even after I explained I would be staying out most of the night and not return until almost 6am they still wanted me to play musical chairs between the hotels. Extremely disappointing communication and customer serv... read more

Jillian 

on Expedia

3 months ago

the room ac didn’t work and they made it like i was the problem for wanting to move rooms and couldn’t move us till we packed up the entire room 

Esteban 

on Expedia

4 months ago

Staff support was lacking