Tru by Hilton Goodyear Phoenix West

Denise 

on Expedia

2 years ago

This is a relatively new property. The electricity in the bathroom worked sporadically & the drain in the sink was extremely slow. There was no bottled water available in the hotel for purchase. $10 a night to park in a near-empty lot. 

Jules 

on Expedia

2 years ago

No staff at front desk for over 30 minutes when we arrived. Properly is overpriced for what is offered. Rooms very small 

Richard 

on Expedia

2 years ago

Items were lost and not found. Called the same day I checked out and housekeeping denied finding anything in my room. Went directly to a new property that day with no stops in between so I'm certain items were in the room. I'm at fault for leaving them in the room but disappointing the staff wasn't truthful. 

Misty 

on Expedia

2 years ago

Charge to park 👎 Super disappointed they charge 10$ for parking now. Stayed here before and never charged for parking. Remote location, nothing special surrounding the area except freeway and open fields and they charge parking like you’re in downtown or Vegas. What a joke 

Erika 

on Expedia

2 years ago

Hilton is not living up to its brand with TRU Tru considers itself an eco-friendly brand - but nothing in our room was reusable - all paper and plastic. The sheets were HORRIBLE - bottom sheet had no elastic and did not stay on the mattress. The sheets felt like plastic and prevented my husband and I from sleeping at all. The room stated there was underbed storage but there was none. They also charged $10 for parking - in the suburbs of Phoenix with nothing but space all around them! A dirt lot in front of the hotel added to... read more

Martha 

on Expedia

2 years ago

This hotel doesn't compare to the other Hiltons. I'm guessing the "Tru" means it's bare bones -- no carpet, so you can hear every step the people above take. It's like you're inside a drum. 

Eric John 

on Expedia

2 years ago

They sent link to get digital access to room but it didn't work, was never able to get it, no hot water first day of stay 

Rita 

on Expedia

2 years ago

Not a fan any longer I walked into a dark room with shades completely drawn. Of course I had to use the bathroom immediately and then went to open the shade….broken. Not just shut but the blackout blind was closed and broken. I went to the desk and requested another room apologized for dirty bathroom but bed was clean….and they did. The refrigerator in my new room made noise that sounded like someone knocking on the door. All night. This room was next to the noisiest guest I’ve been near since the hs soccer team that was abo... read more