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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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Tru Hotel with be a truly bad experience. This was the worst experience of hospitality I’ve ever received. I attempted to resolve the issue and was repeatedly misled while simultaneously being treated with dis respect. I’ve have better treatment in the worst hotels in the middle of nowhere. I was shocked at the unprofessionalism of the staff at a Hilton property
Business response:
Anna, thank you for your feedback! We are truly sorry you had a bad experience with us! We would love to hear more about your experience, so we can prevent this from happening to you or any other guest again.
Euro style no frills Room had crumbs dust and trash in all corners of the room and the bathroom. Also no amenities that are current or upscale. Staff was very friendly though.
Newer hotel but AC is old? So we checked in, room had strong perfume smell like someone broke their perfume bottle and it’s all over the floor..changed room, there was no hand soap refilled. It was empty. Ac auto seems not working right. It’s pretty loud and hard to adjust the temp..my baby had hard time to sleep with sound/temp/dirty wind..ended up getting sick from that:( Breakfast was good. If you have baby and your baby is sensitive about temp or sound, I wouldn’t recommend here. Especially if you’ll pay close to $180 th... read more
Tuve que pedir por muchas cosas. Tuve que hablar en 3 ocasiones al mostrador, primero no había papel de baño, después me percaté que no había jabón y x ultimo toallas.
Customer service is very lacking. The handle for the shower fell off during a shower. It was reported to the desk who stated they would take care of it. Upon return the issue had bot been cared for and the maid service had not attended to the room for fresh towels and soaps. Check out was where the real disappointnent took place. We were told that there was nothing they could do. Manager are not available on the weekends. Maid service MUST be requested and that we would have to go through Expedia since that is where we had b... read more
Room and hallway were not very clean
Convenient
Nope! I was expecting a great stay here, the lobby was nice and clean, but My room was not. I checked in very late & just wanted to sleep since it was a long drive to AZ. My son was coughing all night, he has asthma and the following morning, I realized that the room was very filthy. Their was dog or cat hair EVERYWHERE! My socks & my sons socks were filled with hair, it was on the blankets, all over the floor I even left my socks there so they can see how filthy it was. It was disgusting. I didn’t noticed this when I arrive... read more
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,319 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.