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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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The outdoor fire pit was right below the room. There was a loud gathering there until 4:30am
Business response:
I apologize for that, we are now restricting the use of our outdoor fire pit to be closed at 11 PM. Thank you for bringing this to our attention.
Business response:
Sorry to hear your stay didn't meet nor exceed your expectations. We wish you and yours well.
Its in a very nice are very nice staff what i didnt like was that the trash was overflow that night next morning is was still there the elevator was VERY DIRTY i was there for 2 day and u could tell they do Not clean or disinfect the elevators
Business response:
I'm sorry to hear about the challenges you experienced during your stay with us.
ROUGH STAY arrived , friendly staff at check in , got to room and room was not cleaned , hair showercap was covering smoke detector , room half dirty , hairball in tub, sheets wrinkled . bathroom doors dirty, appeared like someone came in room and stayed for a hour and left . after we got new room I realized the room we were in did not have Lysol room sanitized sticker on door. which new room had . front desk was quick to get us new room with no issues . room 2 was better , however when we asked for new sheets and new towels... read more
Business response:
I wanted to apologize for the challenges you experienced during your stay. We pride ourselves on providing a stay that is warm, welcoming, clean and free of complications.....it seems we fell below that mark on this occasion and for that we are sincerely sorry. I will be sharing this review with my team so that we address the areas you mentioned within your review so we don't repeat it.
Business response:
We are sorry to hear you didn't enjoy your stay.
The rooms are very modern, new and clean which was very nice. The bed was very comfortable, however you could hear all the noise from outside, I think people were drag racing on the strip of street just outside the hotel. and there was a wedding party there that decided to stroll to their rooms around 330am and for some reason decided to run up and down the halls, screaming and chatting till 5am, there is no coffee machine in the room so you will need to go to lobby for that...Im assuming due to covid there was only bread it... read more
Business response:
I'm happy to hear you enjoyed your stay with the exception of the drag racing that was taking place near the Hotel. best wishes in 2021
Everything was great except the sound of doors being opened and allowed to slam shut all night. Maybe something to mute the slamming for people who don’t care if your trying to sleep next door. The smell in the lobby was a bit overwhelming to people with odor sensitivities or allergy/sinus problems. Love the look and feel of the hotel and it was a great value.
Business response:
Thank you for bringing this to our attention, we advise guests that Quiet time starts at 10 PM and ends at 7 AM. I apologize that you had to experience that. We will also review our Air freshener in the lobby, we want it to smell go upon arrival but not overwhelming. We hope this finds you well.
Service not good for me from front desk hotel management
Business response:
I'm sorry to hear you had some challenges during your past visit. I just started with the Hotel this week and I promise that we will work together as a team to ensure the challenges you experienced in the past do not occur again.
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,367 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.