Tru by Hilton Goodyear Phoenix West

Claudia 

on Expedia

4 years ago

Its in a very nice are very nice staff what i didnt like was that the trash was overflow that night next morning is was still there the elevator was VERY DIRTY i was there for 2 day and u could tell they do Not clean or disinfect the elevators 

Robert 

on Expedia

4 years ago

ROUGH STAY arrived , friendly staff at check in , got to room and room was not cleaned , hair showercap was covering smoke detector , room half dirty , hairball in tub, sheets wrinkled . bathroom doors dirty, appeared like someone came in room and stayed for a hour and left . after we got new room I realized the room we were in did not have Lysol room sanitized sticker on door. which new room had . front desk was quick to get us new room with no issues . room 2 was better , however when we asked for new sheets and new towels... read more

Nicole 

on Expedia

4 years ago

The rooms are very modern, new and clean which was very nice. The bed was very comfortable, however you could hear all the noise from outside, I think people were drag racing on the strip of street just outside the hotel. and there was a wedding party there that decided to stroll to their rooms around 330am and for some reason decided to run up and down the halls, screaming and chatting till 5am, there is no coffee machine in the room so you will need to go to lobby for that...Im assuming due to covid there was only bread it... read more

Kathleen 

on Expedia

4 years ago

Everything was great except the sound of doors being opened and allowed to slam shut all night. Maybe something to mute the slamming for people who don’t care if your trying to sleep next door. The smell in the lobby was a bit overwhelming to people with odor sensitivities or allergy/sinus problems. Love the look and feel of the hotel and it was a great value. 

Verified traveller 

on Expedia

5 years ago

Service not good for me from front desk hotel management 

Savannah 

on Expedia

5 years ago

Dirty This hotel is brand new so thats why I picked it. It was very stylish and modern. It was easy to check in and out. The beds were very comfortable. However I picked a new hotel hoping it would be the cleanest with Covid-19 going on right now. I pulled out the desk chair to sit and found pieces of granola bar still in the seat (picture) and in the bathroom behind the door were a ton of cob webs and so much dirt and dust on the floor. It looked like the door never was shut to clean behind it. That makes me worry how throu... read more

Melody 

on Expedia

5 years ago

Zero Stars!! We chose this hotel because it’s only a month old and we figured it would very clean and new. On the first night the room had an odor but we chalked it up to the hotel being new. I woke up the next morning smelling a strong urine odor. My nightshirt has to be removed and bagged immediately. I pulled back the sheets and mattress pad to discover a huge circle of urine stain on the bed. The hotel was very apologetic and moved our room however when we finally after eight hours were able to get into the new room the ... read more