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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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The general manager Michael was rude, & I’m not sure what his deal was but he was very rude I had been eating breakfast helping & elderly man get his breakfast etc he never once said anything to me or anyone else about wearing a mask nor is it posted anywhere within the tru Hilton saying you need to wear a mask. A cute lady “Nicole” from their sister facility next door & she said something about me not wearing a mask & pointing at me and Michael went to the back then when I’m going to my seat told me to put a mask on and I s... read more
Business response:
Ms. Barrett, you were asked politely to wear a mask, you decided to cause a seen and raise your voice in the lobby. You were not assisting an elderly person, in fact there were no elderly people in the lobby at the time of your outbreak. We actually had guest come up to us and Thank us for asking you to put a mask on because their kids have an auto-immune disease and they didn't feel safe. I wish you well and nothing but the best.
My daughter got a small towel an it had hairs on it
Business response:
Thank you for your recent stay at Tru by Hilton Goodyear Phoenix West and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear that we didn’t nor exceed your expectations. Please know that your feedback is important to us and we will be addressing the challenges you mentioned with the Team so that we can prevent this moving forward.
too little for too much
Business response:
I apologize for the challenges you experienced during your stay with us.
Business response:
I'm sorry to hear that your stay did not meet nor exceed your expectations. I wish you and yours well.
Disappointing Room was dirty. Spills on wall by both beds. Shampoo and lotion dispenser empty. Hallways need vacuumed, spills all over tile. Receptionist was rude at check in... For $159 night, disappointing. Won’t be back ☹️
Business response:
I sincerely apologize for the challenges you experienced during your stay, we strive to provide a stay that is warm, welcoming and free of complications...it seems we fell below that mark on this occasion and for that I'm sorry.
Business response:
Thank you for your recent stay at Tru by Hilton Goodyear Phoenix West and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear that we didn’t nor exceed your expectations. Please know that your feedback is important to us and we will be addressing the challenges you mentioned with the Team so that we can prevent this moving forward.
Not worth it! This hotel has only.been open for 3 months! So you would ASSUME it would be clean. But it wasnt. I lifted rhe sheets up to get into bed and there was black stuff everywhere. I refused to sleep in the bed incase it was bed bugs and i had a newborn with me. The walls were disgustingly dirty. There was no shampoo left in its wall container. House keeping decided to skip our room for some reason. And only 1 girl was friendly. Everyone else had a smug look with a not so pleasant attitude. I really dont think they ca... read more
Business response:
I apologize for the challenges you experienced during your stay, we are working with our housekeeping team to address the concerns you mentioned in your review. I wish you and yours well, safe travels.
Not the stay we expected. The room appeared clean when we walked in, but a closer look, the floors were dirty and the countertops were dirty. We bought some clorox wipes to to clean up and had teh housekeeper sweep the floor for us. Of course there was no house keeping services, due to COVID. The toilet seats were cehap plastic snap on and kept coming off. Not a pleasant stay.
Business response:
I apologize for the challenges you experienced during your stay, we are working with our housekeeping team to address the concerns you mentioned in your review. I wish you and yours well, safe travels.
Room was to small for price. No closet in the room . No house keeping.
Business response:
The TRU Brand certainly has a European feel to it in regards to size, this brand caters to the overnight traveler that just needs a clean comfortable place to rest. We recommend our Hilton Garden Inn properties or Homewood Suites if you are looking for a Larger room or suites. Take care and well wishes.
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,320 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.