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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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Poor quality *we are not very picky people. This was truly a bad hotel stay. If they took charge of the unruly guests, it would have been a basic cheap hotel! It was busy and they did okay not their best. Cops were called by a different guest, i believe someone was trying to break in their room. No matter the complaints they took no control over their guests. Until 3 am the downstairs hallways and lobby were full of people.They never asked them to leave/go to their rooms. Quite a few people complained. You would think the CO... read more
Business response:
We thank you for your unique perspective, we wish you and yours well.
Hair in the shower. Can hear everything from rooms across hallway and downstairs. People banging on walls from 2 am to 6 am.
Business response:
I sincerely apologize for the challenges you encountered during your stay with us, we are working with our housekeeping staff now to ensure these issues do not persist. We appreciate you bringing this to our attention.
The outdoor fire pit was right below the room. There was a loud gathering there until 4:30am
Business response:
I apologize for that, we are now restricting the use of our outdoor fire pit to be closed at 11 PM. Thank you for bringing this to our attention.
Business response:
Sorry to hear your stay didn't meet nor exceed your expectations. We wish you and yours well.
Its in a very nice are very nice staff what i didnt like was that the trash was overflow that night next morning is was still there the elevator was VERY DIRTY i was there for 2 day and u could tell they do Not clean or disinfect the elevators
Business response:
I'm sorry to hear about the challenges you experienced during your stay with us.
ROUGH STAY arrived , friendly staff at check in , got to room and room was not cleaned , hair showercap was covering smoke detector , room half dirty , hairball in tub, sheets wrinkled . bathroom doors dirty, appeared like someone came in room and stayed for a hour and left . after we got new room I realized the room we were in did not have Lysol room sanitized sticker on door. which new room had . front desk was quick to get us new room with no issues . room 2 was better , however when we asked for new sheets and new towels... read more
Business response:
I wanted to apologize for the challenges you experienced during your stay. We pride ourselves on providing a stay that is warm, welcoming, clean and free of complications.....it seems we fell below that mark on this occasion and for that we are sincerely sorry. I will be sharing this review with my team so that we address the areas you mentioned within your review so we don't repeat it.
Business response:
We are sorry to hear you didn't enjoy your stay.
The rooms are very modern, new and clean which was very nice. The bed was very comfortable, however you could hear all the noise from outside, I think people were drag racing on the strip of street just outside the hotel. and there was a wedding party there that decided to stroll to their rooms around 330am and for some reason decided to run up and down the halls, screaming and chatting till 5am, there is no coffee machine in the room so you will need to go to lobby for that...Im assuming due to covid there was only bread it... read more
Business response:
I'm happy to hear you enjoyed your stay with the exception of the drag racing that was taking place near the Hotel. best wishes in 2021
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,320 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.