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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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Looks like a fancy hotel from the outside but it’s pretty much a Motel 6. Dirt everywhere inside the room, looks worn down already. Bathroom looked terrible and shampoo was missing. Couldn’t believe this was basically a brand new hotel and it was very torn down already. Suspicious characters staying there as well. Highly disappointed.
Management was very unprofessional. Booked through a 3rd party, there was miscommunication. 3rd party spoke with management via phone but when guest staying at hotel went to the desk, this same “manager” then stated that he was not a manger and could not assist us.
Awful Experience!
Death Trap The hotel hallways are filthy, the same sunflower seeds and Cheetos remained in the same hallway my entire 4 night stay. The best part of my trip was being stuck inside the #2 elevator for one hour and twenty five minutes. The Fire Department couldn't even get me out. The staff was very apologetic, but this place is a dumpster, and not built to any type of safety standards. The elevator I was trapped in had no inspection tag, make, model, or serial number much less a current quarterly inspection. The fire departme... read more
The room was not very clean and there were crickets in the room at night
dusty room Bed was supper itchy and room very dusty
Business stay on our way to Yuma AZ Could be a nice hotel just needs to be cleaned and maintained. Dirty floors throughout, walls garbage overflowing. Door very sticky in our room entry and bathroom. We will not be back!
Clean where it counted We stayed 2 nights The hallways were not vacuumed and elevators were not clean either Rooms were clean Every door on our floor looked damaged possibly by the housekeeping carts All damage was at exact same height
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,367 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.