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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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Business stay on our way to Yuma AZ Could be a nice hotel just needs to be cleaned and maintained. Dirty floors throughout, walls garbage overflowing. Door very sticky in our room entry and bathroom. We will not be back!
Clean where it counted We stayed 2 nights The hallways were not vacuumed and elevators were not clean either Rooms were clean Every door on our floor looked damaged possibly by the housekeeping carts All damage was at exact same height
Spent too much time on design, not usefulness. The room looked nice, sparse, but that’s the esthetic. However it did not work well. The tub/shower didn’t drain. So we couldn’t shower. It was difficult to use the soap dispenser for hand washing. Worst part was that the electric blinds raised and lowered themselves at random, all through the night.
Business response:
Dear Shauna, I apologize for the challenges you experienced during your stay with us, what were the challenges you experienced??
Business response:
We are sorry to hear that you didn't enjoy your stay.
The staff member who checked me in wasn’t very friendly! Water wasn’t hot for a shower the next morning!
TRU hotels are for the young, not seniors. We stayed three nights. They provided us with ONE Tiny waste basket in bathroom. Hall trash cans were Stuffed FULL nearly our whole stay. Not because they were never emptied, but because resident guests had no other place to put trash. Hall carpet was dirty all 3 days, never vacuumed. The room was dark all evening and night. Not enough or not bright enough lamps. We will not select TRU again.
Business response:
Sorry to hear about the challenges you experienced during your stay with us. We are working to address the issues you mentioned. We hope this finds you and yours well.
Hilton/Not so much
Business response:
Sorry to hear about the challenges you experienced during your stay with us. We are working to address the issues you mentioned. We hope this finds you and yours well.
The location is great on your way into AZ... nice and clean... but was disappointed they would not let us use the pool after check out on Sunday.
Business response:
I'm so sorry to hear that, we always allow our guests to enjoy the amenities even after they check out. I will address the team and remind them of this. I hope you enjoyed your stay other than this challenge.
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,319 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.