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Tyra Nunez-Martinez
- Mortgage Lenders
- Westlake Village, CA
About this business
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Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My poor review is not for Tyra. She did her absolute best. My comments are for the loan process in itself. Once it went from the application to the underwriting team was when things got messy. I already have two other mortgages which should have been in the system. Hopefully on the next one, the process will be smoother. A list from the beginning with all the documents needed. Again Tyra was there from beginning to end for us.
Experience was great!
Great communication and attention to my needs and questions made this experience stress free.
Everyone was very helpful and understand, thank you for all the help.
Super easy to apply and go through the process. Gets back to you in a timely manor. We got our first home loan and they helped with getting us the amount we needed. They made the process fast and answered the questions we had. They also helped us get good deals with the programs they have set up.
Everyone I dealt with was willing to help me. No one acted like I was bother to them I was provided wirh clear and concise information every time I called.
Tyra, Paul and Sevak have been a great pleasure to work with. Very informative, detailed and understanding. The process had minor miscommunication between departments on the necessary documents. Personally I like to work with 1 person and sometimes you get multiple people where repeating information happened often. But all named above always responded rather quickly.
Communication regarding the payoff of my credit card balances was not clear. The way it was communicated to me made it seem that I was to pay the balances myself outside of the Closing Process. I repeated my understanding of the process back to multiple PennyMac representatives several times. However, it was not brought to my attention that it would be part of the Closing Process until AFTER I wired my cash to close amount to the title company and I had paid the credit card balances myself.
There was a mistake on nearly every step of the process. Tyra and Jessica were horrible at communicating and were not aware of the status of my loan any time I asked. Took the joy out of buying my first home.
Frequently asked questions about Tyra Nunez-Martinez
How is Tyra Nunez-Martinez rated?
Tyra Nunez-Martinez has a 4.7 star rating with 246 reviews.
When is Tyra Nunez-Martinez open?
Tyra Nunez-Martinez is closed now. It will open on Monday at 9:00 a.m.