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3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
The loan application process was very good but towards the end of the loan it was hard to get ahold of someone to answer questions. I only spoke to Tyra twice but spoke to other 3-4 times as she wasn't available or it was a really long delay before I received a response.
Timely response for closing, got the run around a few times.
The fact that an updated appraisal was needed was not recognized until the last moment. The closing date was moved back from the 05/31/22 to 06/03/22. Then it was request to be moved back to 06/06/22, the corporate company sent me a letter advising that if I didn't close on 06/03/22 they were putting the house on the market on 06/06/22. I didn't know if I was going to closing until 06/02/22. Then I was sent to closing with the wrong amount I was suppose to wire to the title company. I was 7,095.00 short. I had to borro... read more
5 star rating
Easy process, everything went as expected
I felt that although Tyra was more available than my last home loan specialist, she still didn't really advocate between me and the underwriters. Many times I had no idea what the underwriter was requesting and I didn't get much help from Tyra. Even though Ruben is no longer in the process, I had to reach out to him for assistance on multiple occasions. Despite my best efforts to close on time we still ended up closing at 90+ days.
Good service
very good process
Great service
Tyra Nunez-Martinez has a 4.7 star rating with 246 reviews.
Tyra Nunez-Martinez is closed now. It will open tomorrow at 9:00 a.m.