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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Victor Horomanski came out to my house for an estimate. He is extremely knowledgeable about their windows/company. He made sure we got exactly what we wanted. We signed up and are looking forward to our new windows.
Business response:
Thank you, Kyle! It is our mission to provide each customer with the highest level of service possible. This means taking care of your home improvement needs from start to finish. Providing solutions, and support if/whenever you need it. Thanks again for the review, we truly appreciate your business. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
RecommendedBo was my rep and he completely explained all the materials thouroghly......he was polite (took his shoes off without being asked) very respectful......i wish every rep I dealt with in life was this informative and respectful.......he knows his stuff with the items you are asking about.......i will definetly refer this company ,and use them when I am ready for my roof to be done......
Business response:
Thanks for the review, Selina! Our goal is always to treat every person and their homes with respect, and we're thrilled that you enjoyed your experience. Thanks again for the review, we truly appreciate your business. Feel free to call us if you have any questions, or concerns. Enjoy your new roof! Sincerely, UWD Customer Service Team 440.786.1400
Excellent service, Alex was very informative and patient with all my questions. Company stands behind their product and name, I can’t wait to get mine installed!
Business response:
Alright, Rebecca!! 👏🙌👍 This is what we LOVE to hear!!! Our main goal is to listen, inform and solve. All while demonstrating the utmost respect for you and your home. Thank you for the review, we genuinely appreciate your business. We'll be here, just contact us if you have any questions or concerns. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Shawn M was great! He was very professional and had a lot of patience with all our questions. I would highly recommend Universal Windows!
Business response:
That's great, Ashley! We are consistently striving to deliver 100% customer satisfaction. Our customers are incredibly important to us, and we thank you so much for your feedback. We truly appreciate your business, and we're here if you need us. Thanks again for the review. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Our sales rep, Cody Hinkle was great! He spent several hours with us, giving us a full & complete presentation which wound up with a sale! 6 replacement windows & a new patio door. We couldn't be more excited, & are anxious to start saving energy with beautiful new windows & door. Highly recommended!!
Business response:
Excellent!!! Laura, we can't tell you how much we love to hear from our customers. Our team puts our customers first, and everyday we train and work to get better. Buckle up, and get ready for a great ride. We're ready to attack your project with perfection as our goal. Please, contact us whenever you have any questions or concerns. We are here for YOU! Thanks for your review, we are absolutely thrilled that you chose us. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
I had a great experience with Universal Windows. Shawn M. was very nice, informative and very professional. They worked with us and never put any pressure on us to get things we did not need. I would recommend them to everyone.
Business response:
That's excellent, Sashary!! 👏🙌👍We can't tell you how great it makes us feel to hear about your experience. Our ultimate goal is to deliver an experience that is 100% satisfying to our customers. It doesn't end here. We're always here for you if you have any questions or concerns. Thank you for taking the time to review us. We genuinely appreciate your business. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Jaimie Herold made my Day. ALL GOOD!!!!
Business response:
Thanks for your kind words, Karen! Our #1 goal is always complete, 100% customer satisfaction. We’re thrilled to hear about your experience. Thank you for the review. We’re always here if you need anything. Enjoy your new products! Sincerely, UWD Customer Service Team 440.786.1400
We had a wonderful experience with Jeff Deatsch today on getting us one step closer to making our home perfect! We are very excited to get our new windows! Would highly recommend working with him and the company! ⭐️⭐️⭐️⭐️⭐️-5 Stars
Business response:
That’s incredibly nice to hear, Taylor!!! 👏🙌👏Our main goal is to ensure you're getting exactly what you need, at a fair price. We're here with you throughout your entire journey and beyond. Our aim is to make this home improvement experience the best one yet. If you have any questions or concerns, please reach out to us. We're here for you. We always have your back! Thanks for the recommendation, we truly appreciate your business. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
Victor did a wonderful job selling the windows!!! Can't wait to get them installed
Business response:
Thank you, Ashley! Our #1 goal is always 100% customer satisfaction. We strive to deliver only the best experience possible. We’re thrilled to hear about your experience. Thanks again for the review, we truly appreciate your business. Enjoy your new windows! Sincerely, UWD Customer Service Team 440.786.1400
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.9 star rating with 2,007 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open tomorrow at 11:00 a.m.