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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedI heard about Universal Windows Direct on the radio station I listen to almost every day. When I was ready for a new roof and a sliding glass door, I gave them a call.They were very courteous and professional. They showed up when they said they would, were very knowledgeable and helpful. They just put our new roof on this week. They were very efficient and thorough. They removed the old roof and installed the new roof in one.day. They cleaned up and left it the way they found it. We are very pleased with their roofing crew. ... read more
Business response:
Thanks for the review, Gene!🙏🙏🙏Our goal is always 100% customer service, and we're thrilled that you enjoyed your experience. Thanks again for the review, we truly appreciate your business. Feel free to call us if you have any questions, or concerns. Enjoy your new products! 👍👏👍 Best Regards, UWD Customer Service Team 440.786.1400
We saw them at Medina County Fair and had them come out to do a door estimate. They came out on time and were very professional and easy to talk to. Cody Hinkle was a wonderful representative and extremely informative and helpful. Would definitely recommend them to anyone who asks!
Business response:
Thank you so much, Maria! We are constantly striving to deliver the best customer experience possible. From our sales team, to our installers, we're all here to make sure you receive the highest-quality service, paired with the highest-quality products. Thanks again for your kind words. We truly appreciate your business. We're here if you have any questions or concerns. Enjoy your new products! 👏👏👏 Best Regards, UWD Customer Service Team 440.786.1400
I recommend the professional way the whole project was handled from the sales rep, Cody Hinkle, for our roofing and the rep we had also for our siding and gutters. No pressure, just the right information was offered and any questions were answered thoroughly. Installation crews are full of knowledge and cleanup was done right.
Business response:
Awesome, Linda!!! 👏 👏 👏 We couldn't be happier to hear about your experience. Education, communication, and only the highest-quality service is not only our goal, it's our expectation. Thank you for taking the time to review us. And thank you for trusting us with your home. We're here for you if you have any questions or concerns. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
I had Universal out to my home to take a look at doing some windows and a couple of doors. Cody Hinkle was my representative that gave me a great experience and made me feel comfortable on their products, services, and affordable pricing! I would highly recommend them!
Business response:
Fantastic!!! That’s great to hear, Linda!! 👏👏👏 Our mission is to make sure you are completely taken care of. We're here for you if you have any questions or concerns. Thanks for the recommendation. We genuinely appreciate your business. Enjoy your new products! Best Regards, UWD Customer Service 440.786.1400
Marvin and Troy did a fabulous job with the installation of our windows and shutters. Our house was protected during the installation and they cleaned everything up before they left. Thank you we love our windows!!!
Business response:
Thank you, Teresa! 👏👏👏We are so happy to hear about your experience. It is our true goal to provide each customer with an amazing journey from start to finish. This means communicating with you before, during, and after the project. We are so grateful for your trust in us. We're here for you if you have any questions or concerns. Thanks again for your review. We genuinely appreciate your business. Enjoy your new windows and shutters! Best Regards, UWD Customer Service Team 440.786.1400
Dusty Sill and his team were awesome! They took their time to do things right. I would highly recommend them for roofing.
Business response:
Thank you, Jennie!! 👏👍👏Our process revolves around you, the customer. It is our goal to provide excellent customer service, service that we'd want for ourselves and our families. We love to hear when our customers enjoy their experiences. Thank you so much for review, we truly appreciate your business. Please, contact us if you have any questions or concerns. Enjoy your new roof! Best Regards, UWD Customer Service Team 440.786.1400
Dusty Sill and his crew went above and beyond to complete our roof. They took their time doing tedious tasks during the heat of summer. Would highly recommend.
Business response:
That's fantastic, Brandy Sue!! 👏👍👏We love to hear how our customers feel about our products and service. Our installers are knowledgeable, thorough, and respectful. We're thrilled that you were able to have an enjoyable experience. Feel free to contact us with any questions or concerns. Thanks for the review, we truly appreciate your business. Enjoy your new roof! Sincerely, UWD Customer Service Team 440.786.1400
We have been getting estimates on sliding doors for our condo, we called universal windows and they we very prompt in coming to our home. Jenna was our sales rep and she was awesome for only being with the company for 8 months she knows her stuff. She got us what we wanted and at the price we wanted. Highly recommend Jenna and Universal Windows. Can't wait to get our new sliding doors. �
Business response:
That's great, Kim!👏👍👏 We are consistently striving to deliver 100% customer satisfaction. Our customers are incredibly important to us, and we thank you so much for your feedback. We truly appreciate your business, and we're here if you need us. Thanks again for the review. Enjoy your new doors! Best Regards, UWD Customer Service Team 440.786.1400
This is the second time I have used Universal Windows Direct. The first time was to have all new windows put in my home. This time was to have new shingles and gutters installed. The staff from sales to dispatch to installers were great. They made sure I was happy in every way! Carey in dispatching is on top of his game and works hard to coordinate everything. John Paul worked very hard to make sure the end result was my happiness. Dusty Sill and his roofing installers went above and beyond to make my home look great... read more
Business response:
This is thrilling, Terri!!! 😃 👏 👍Thank you so much for your continued support. The guys on our production team are some of THE hardest working people in the industry. They come in early and stay late. Their goal is to make sure your job is done properly, and correctly. Our installers definitely follow their lead. Tough, knowledgeable, and respectful, our installers are the best in the business. Thank you so much, again, for your kind words. We genuinely appreciate your business. We are here if you ever have any questions ... read more
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.9 star rating with 2,006 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.