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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedTonight we met with Cody Hinkle and we are absolutely impressed! He has been fantastic with his explanation in all of the benefits when going with Universal Windows Direct. We can’t wait for our new roof and windows.
Business response:
Fannntastic, Jeniele!!! 👏👍👍What you experienced is the encounter we strive to have with everyone. YOU are our #1 priority, and we are committed to your home and the service of your home. Thank you for this tremendous opportunity! We can't wait to get started! Let us know if you have any questions or concerns. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
I had my roof done today and Dusty and the crew were great. I was amazed they got it done in one day and it looks beautiful!
Business response:
Yes!!! 👏👍👏 That's awesome, Janet!! Our installers love what they do, and they love working with great people like you! Thank you so much for the shout-out. We genuinely appreciate your business. If you have any questions or concerns, please don't hesitate to contact us. We got your back! Enjoy your new roof! Best Regards, UWD Customer Service Team 440.786.1400
So my work is not done yet but final measurements are and looking forward to seeing the final project. So far everything has been done in a very nice and professional manner and friendly. My sales rep is Jeff D. Awesome man and educated in the business. I’m looking at a time frame of end of October and I will review again about the outcome of my finished windows.
Business response:
Super!!! Thank you for the feedback, Molly! Our main goal is to provide the best service from start to finish. We're thrilled to hear about your experience this far. If you have any questions or concerns, please don't hesitate to call us or message us. We're here for you!!! Thanks again for the feedback. Enjoy the rest your experience! Best Regards, UWD Customer Service Team 440.786.1400
Cody was very knowledgeable, pleasant and professional. The presentation about the product was very informative. I am excited to have my new sliding glass door and big window installed. I only wish I knew that Universal Windows Direct did siding too.
Business response:
Thank you, Melodie!! 👏👍👏Our process revolves around you, the customer. It is our goal to provide excellent customer service, service that we'd want for ourselves and our families. We love to hear when our customers enjoy their experiences. Thank you so much for the recommendation, we truly appreciate your business. Please, contact us if you have any questions or concerns. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Cody Hinkle was a excellent sales rep. got a great deal for gutters! Job should be completed in 4-8 weeks!
Business response:
Awesome, Corliss! That's what we're striving for everyday!!! We attempt to deliver the highest quality experience to every customer, every time. Thanks for the review, we truly appreciate your business. We're here to answer any questions you may have, and address any concerns that may come up. Thanks again! Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
We had windows installed yesterday. Cliff and his crew were great. I am happy to have new windows.
Business response:
Thank you, Debbie! It is our mission to provide each customer with the highest level of service possible. This means taking care of your home improvement needs from start to finish. Providing solutions, and support if/whenever you need it. Thanks again for the review, we truly appreciate your business. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
They were very professional. On tme and worked until job was completed.Will definately use them again in the future to get rest of house done.
Business response:
Awesome, Dave! 👏👍👊We are so happy to hear about your experience. It is our true goal to provide each customer with an amazing journey from start to finish. This means communicating with you before, during, and after the project. We are so grateful for your trust in us. We're here for you if you have any questions or concerns. Thanks again for your review. We genuinely appreciate your business. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Cody Hinkle was our Representative. He explained everything , was very thorough and we are very satisfied. We recommend them.
Business response:
Fantastic!!! That’s great to hear, Tammy!! 👏👏👏 Our mission is to make sure you are completely taken care of. We're here for you if you have any questions or concerns. Thanks for the recommendation. We genuinely appreciate your business. Enjoy your new products! Best Regards, UWD Customer Service 440.786.1400
Just purchased a bay window through Jamie Herold. She was very knowledgeable and thorough. It was a pleasure working with her. We would definitely recommend her to friends and family.
Business response:
Thank you, Linda! 🙏🙏🙏We are so happy to hear about your experience. It is our true goal to provide each customer with an amazing journey from start to finish. This means communicating with you before, during, and after the project. We are so grateful for your trust in us. We're here for you if you have any questions or concerns. Thanks again for your review. We genuinely appreciate your business. Enjoy your new window! 👍👍Best Regards, UWD Customer Service Team 440.786.1400
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.9 star rating with 2,007 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open tomorrow at 11:00 a.m.