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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedCody was a rock star in ensuring we got the best windows for the best price!! I'm not the easiest guy in the world to deal with, but Cody was patient and knowledgable in his answers. Looking forward to a quality installation!!!
Business response:
That's wonderful, Bill!!👏 👍👏We believe that an educated customer is a confident customer. Our goal is to make sure you feel comfortable with your purchase. We respect our customers, and the customer's home, while striving to deliver exceptional service. Thank you so much for the review. We genuinely appreciate your business. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
Our new windows were installed in September of 2017. It was amazing to watch the work being done in just one day. We could also tell a difference in the heating and cooling improvements. Then, in June of this year, one of the panels developed a leak and began to cloud over. The replacement was made and shipped and installed last week. Thank you for being faithful to your promise of a lifetime guarantee. Bill & Lynn Louthan
Business response:
Thank you, Mary Lynn!! Our process revolves around you, the customer. It is our goal to provide excellent customer service, service that we'd want for ourselves and our families. We love to hear when our customers enjoy their experiences. Thank you so much for review, we truly appreciate your business. Please, contact us if you have any questions or concerns. Best Regards, UWD Customer Service Team 440.786.1400
Marvin and Troy installed our windows yesterday and they were great! They were both very professional and windows look fantastic! We have had multiple neighbors already complimenting us on the new windows! Two thumbs up for Marvin and Troy!
Business response:
Fantastic, Jeff!!! 👏 👍 👏 We like to brag about our installers, they are truly the BEST in the business. Your experience is the kind of experience we strive to deliver to every customer. The highest-quality service, with the highest-quality products. Thank you for taking the time to review us. We genuinely appreciate your business. We're here for you if you have any questions of concerns. Enjoy your new windows!! Best Regards, UWD Customer Service Team 4140.786.1400
Had Dan come out and what a great experience!!! I am so excited to get new windows. I highly recommend them !
Business response:
Thank you, Lori & Bryan! It is our mission to provide each customer with the highest level of service possible. This means taking care of your home improvement needs from start to finish. Providing solutions, and support if/whenever you need it. Thanks again for the review, we truly appreciate your business. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
We had Mike come out in February to give us an estimate after attending the Home and Garden show in Columbus he was very professional and knowledgeable about his company. We were not in a place to commit at that time but 4 months later we had Mike come out again and this time give an estimate for siding and 7 new windows and again very professional and knowledgeable about the companies products. No pressure to make the sale but at this time ready and looking forward to having this completed by Universal Windows! Thank you... read more
Business response:
Yes, Christine!!! Our main goal is to make sure each customer is educated on our products and services. We feel, the more our customers are educated, the more confident they become. Confidence is key for the happiness of the customer. You can rest assured, your home will be more energy efficient and beautiful, and will stay that way for years to come. Thank you for taking the time to review us. We truly appreciate your business. We are always here for you, so feel free to reach out if you have any questions or concerns. Enjo... read more
Today we signed with Universal windows to replace our windows that Regency windows installed several years ago. The seals broke causing mold to grow in between the double pain. They went out of business and our “lifetime guarantee” is null and void.. Alex Guzel, the Universal Window Rep., was one of the most honest and thorough representatives we have ever dealt with in any capacity. He came out today. Spent several hours informing us on the quality of their windows, but most importantly, what our needs and wants were. ... read more
Business response:
Thank you, Lynne! It is our mission to provide each customer with the highest level of service possible. This means taking care of your home improvement needs from start to finish. Providing solutions, and support if/whenever you need it. Thanks again for the review, we truly appreciate your business. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
Had Jaimie out today and she did a great job and I'm excited for my new windows!
Business response:
Alright, Deborah!!! 👏👏👏👍👍👍Our main mission is to deliver THE highest level of service and product to our customers. We want your experience to be as painless as possible. Thank you for your kind words. And thank you for trusting us with your home. We're here if you have any questions or concerns. Enjoy your new windows!!! Best Regards, UWD Customer Service Team 440.786.1400
Cody Hinkle was very knowledgeable, thorough, and patient. He worked with on me on two different projects, providing excellent information and options that were within my budget. He was a pleasure to work with. He listened and responded to my needs as a consumer.
Business response:
That's excellent, Brenda!!👏👏👏We can't tell you how great it makes us feel to hear about your experience. Our ultimate goal is to deliver an experience that is 100% satisfying to our customers. It doesn't end here. We're always here for you if you have any questions or concerns. Thank you for taking the time to review us. We genuinely appreciate your business. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Eric was very courteous and professional. We had a conversation about several subjects and was very delightful. Thank you for your support and assistance.
Business response:
Bob thank you for welcoming Eric into your home to hear about our product. We are pleased to hear how helpful he was.
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.9 star rating with 2,007 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 5:00 p.m.