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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedThis is the second time I have used Universal Windows Direct. The first time was to have all new windows put in my home. This time was to have new shingles and gutters installed. The staff from sales to dispatch to installers were great. They made sure I was happy in every way! Carey in dispatching is on top of his game and works hard to coordinate everything. John Paul worked very hard to make sure the end result was my happiness. Dusty Sill and his roofing installers went above and beyond to make my home look great... read more
Business response:
This is thrilling, Terri!!! 😃 👏 👍Thank you so much for your continued support. The guys on our production team are some of THE hardest working people in the industry. They come in early and stay late. Their goal is to make sure your job is done properly, and correctly. Our installers definitely follow their lead. Tough, knowledgeable, and respectful, our installers are the best in the business. Thank you so much, again, for your kind words. We genuinely appreciate your business. We are here if you ever have any questions ... read more
RecommendedWe had a wonderful experience with Universal Windows Direct knowing what they can offer with their products and service, but best of all was the great sales representative, Cody Hinkle, great guy, honest and treated us with a lot of respect. Highly recommend him.
RecommendedJaimie, sales rep, was out today. We got a great deal on our windows! Go tribe
Business response:
That's fantastic, Mike!! We love to hear how our customers feel about our products and service. We're thrilled that you were able to have an enjoyable experience. Feel free to contact us with any questions or concerns. Thanks for the review, we truly appreciate your business. Enjoy your new windows! Sincerely, UWD Customer Service Team 440.786.1400
RecommendedI've had a very pleasant and informative visit with Jenna from Universal today! She has great product knowledge and guided me through the different options available for both window purchasing and installation, as well as the financing choices available. I highly recommend an appointment with this company for your future window needs!
Business response:
That's awesome, Mike!🙌👍👏 We believe that an educated customer is a confident customer. Our goal is to make sure you feel comfortable with your purchase. We truly believe that our installers are the best in the industry. They respect the customer, and the customer's home, while striving to deliver exceptional service. Thank you so much for the review. We genuinely appreciate your business. Please, contact us if you have any questions or concerns. Best Regards, UWD Customer Service Team 440.786.1400
RecommendedNeed windows checked along with the front door. Cody Hinkle was great told us everything thing we need to know about what the windows will need along with our door. He told us what would look the best with our house. Great over all.
Business response:
That's great, Alizabeth!👏👏👏 We are consistently striving to deliver 100% customer satisfaction. Our customers are incredibly important to us, and we thank you so much for your feedback. We truly appreciate your business, and we're here if you need us. Thanks again for the review. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Universal Windows were very educational in explaining the engineering of their windows and provided a great understanding of this huge project. I believe they had great integrity as a company and we are very excited for everything to be installed!
Business response:
That's excellent to hear, Briana!!👏🙌👏 We pride ourselves on not only providing the highest quality product, but the best service in the industry as well. Thanks so much for your feedback, we truly appreciate your business. We're always here if you have any questions or concerns. Feel free to contact us. Enjoy your "new" home! Best Regards, UWD Customer Service Team 440.786.1400
RecommendedHUGE shout out to Cody Hinkle!!! So excited to get NEW WINDOWS!!!!!! Awesome salesman!!! Very detailed and very informative!!!
Business response:
Thank you, Brandy!!👏👍👏 Our process revolves around you, the customer. It is our goal to provide excellent customer service, service that we'd want for ourselves and our families. We love to hear when our customers enjoy their experiences. Thank you so much for review, we truly appreciate your business. Please, contact us if you have any questions or concerns. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
RecommendedThe functionality. I love the fact that I was able to get white for the outside and oak for the inside. Very Happy !
Business response:
Sweet!!! That’s great to hear, Debbie!! 👏👏👏 Our mission is to make sure you are completely taken care of. We're here for you if you have any questions or concerns. Thanks for the recommendation. We genuinely appreciate your business. Enjoy your windows! Best Regards, UWD Customer Service 440.786.1400
Thank you to sales rep Kevin for his professional presentation! Hoping the Indians win 16 in a row!
Business response:
Thank you, Pam!!! 🙏 We love❤️ helping people with their home improvement needs. Our goal is to help make this important undertaking an easy, smooth process. We're here for you if you have any questions or concerns. Thanks again for taking the time to meet with us and review us. Enjoy your new products! Best Regards, UWD Customer Service 440.786.1400
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,876 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open tomorrow at 8:00 a.m.