This profile has been claimed by the business owner or representative.
Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedGreat experience Jeff Deatsch was awesome. Very patient and knowledgeable about the product. Looking forward to working with universal windows
Business response:
Thank you, Katherine! 🙌👍It is our mission to provide each customer with the highest level of service possible. This means taking care of your home improvement needs from start to finish. Providing solutions, and support if/whenever you need it. Thanks again for the review, we truly appreciate your business. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Great experience. Victor was friendly and knowledgable. I will definitely consider Universal Windows in the future.
Dan is a very nice and straight forward sales person. We felt really comfortable and had fun. Bought windows at a decent price and can't wait until they are installed!
Business response:
Yes!!🙌🙌🙌Alright, Maria!!! What you experienced is the encounter we strive to have with everyone. YOU are our #1 priority, and we are committed to your home and the service of your home. Thank you for this tremendous opportunity! We can't wait to get started! Let us know if you have any questions or concerns. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
We worked with Jake today. He was very insightful, kind and helpful! We will be working with this company again when we need new windows in a new home! Highly recommend!
Business response:
That's so great, Tricia!! We are always striving to offer the highest quality products, paired with the highest quality services. We hope you came away with the understanding that YOU are our #1 priority. We are here with you throughout the entire process, and beyond. Thank you so much for your review, we appreciate you inviting us into your home. If you have any questions or concerns, just reach out to us. We got your back! 👍Enjoy your new windows! Best Regards, 440.786.1400
From starr to finish A1 service ..had my windows done mr.davis and his team did a great job
Business response:
Thanks for the review, Crystal! Our goal is always 100% customer service, and we're thrilled that you enjoyed your experience. Thanks again for the review, we truly appreciate your business. Feel free to call us if you have any questions, or concerns. Enjoy your new windows! Sincerely, UWD Customer Service Team 440.786.1400
Cody Hinkle was a pleasure to work with, he knew his product and helped me come to an agreement on windows and a large 9’ Sliding glass door on my home. I would highly recommend him for any exterior home improvement project!
Business response:
That's fantastic, Sandy! One of our biggest goals is to make sure every customer is fully educated about our products and services, so you are then able to make a confident decision. Home improvements are big investments, and we know how nervous people can be when beginning a new project. You are putting your faith in us, and we don't take that responsibility lightly. We're here with you throughout the process, and after. Please, contact us if you have any questions or concerns. Thanks again! Enjoy your new door! Best Regard... read more
Jake did a fabulous job presenting materials, history of the company, and writing up a quote. Thank you Jake! Just want to say thank you to Dusty Sill and his roofing team for a fabulous job. They worked quickly and quietly-no profanity or loud music. The clean up was impeccable. They even painted the chimney stack and vent stacks-wow-beautiful. Looking forward to our siding being installed in a few weeks I hope that team is just as good. Thanks again.
Business response:
That's amazing, Karen! We love helping homeowners solve a problem. Your beautiful new products will now allow you to be worry-free for years to come. Thank you, so much for the opportunity to work with you and your home. We truly appreciate your business. We'd like you to know that we're always here for you. Feel free to contact us if you have any questions or concerns. Thanks again for the review. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Cody Hinkle was very helpful in walking us through buying a new roof.
Business response:
That is so nice to hear, Sarah! We LOVE helping people. We know home improvement projects can be life changing. Especially, a new roof. Our goal is to make this process as pain-free as possible. Then, when your roof is finished, you know you can trust it. One less thing to worry about. Thank you for the review. We genuinely appreciate your business. We're here if you need us. Enjoy your new roof! Best Regards, UWD Customer Service Team 440.786.1400
Install of two huge bow windows today and the three installers...Cliff, Jesse, and John...were super polite, friendly, courteous, professional, and yes, I LOVE MY WINDOWS! Can’t wait to do the rest of the house WITH THIS SAME CREW! Thanks UWD.
Business response:
That is incredible!!! We are THRILLED to hear about your experience, Elaine!! This is exactly what we set out to do on every project, with every customer. Treating our customers like family is our mission, and our purpose. Thank you so much for the review! We are so excited for you! We're here if you have any questions or concerns. We hope you continue to enjoy your new windows!! Best Regards, UWD Customer Service Team 440.786.1400
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.9 star rating with 2,005 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 8:00 p.m.