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University Hospitals Urgent Care
- Urgent Care
- Willoughby, OH
About this business
Location details
36001 Euclid Ave, Units 5, Willoughby, OH, 44094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
The staff was very professional and courteous. However, the Epic system does not have the interface capabilities to look at patients health history. This was a problem wherein the Physician Assistant (PA) had to refer me to ER.
Great team. Thank you.
Business response:
We appreciate the kind words and are glad we could provide you with a positive experience!
Very friendly and professional.couldn’t really, had to go to the hospital E R
Business response:
Thanks for taking the time to share your positive experience. We truly appreciate it!
Treatment was sufficient, but there were inaccuracies in my documentation that made me feel as though I wasn’t fully understood.
Business response:
We regret that this situation did not reflect the standards we aim to uphold. Your feedback is valuable and will help guide improvements. Please reach out at https://www.uhurgentcare.org/about/contact.
I had an appointment for 10:15 I didn’t get to a room until 11:15 Saw the doctor at 11:35. When you make a appointment you should not have to wait over an hour to be seen
Business response:
We’re sorry for the delay. We appreciate your patience as we continue working to improve efficiency.
The PA seemed uninterested in dealing with a tick bite. He barely looked at the site and gave no help in clearing out the area of the site. The triage nurse was very nice.
I will never go to this urgent care again. The receptionist was great. Triage was fine. The doctor/nurse practitioner spent maybe 60 seconds with me and said my eyes were fine. I went for pink eye which I have had numerous times. Told me to go to the ER. I just spent $75 on a co pay to go there and didn’t have another $500 to go to the Er. She wouldn’t listen to me when I said I know it’s pink eye I have had it before and I need a note for work. She wouldn’t give me a note and this time told me to go to a specialist. I work ... read more
Business response:
We apologize for your frustrating experience. Your concerns about care quality and communication are important. Please contact us at (440) 484-2160.
Frequently asked questions about University Hospitals Urgent Care
How is University Hospitals Urgent Care rated?
University Hospitals Urgent Care has a 4.5 star rating with 966 reviews.
When is University Hospitals Urgent Care open?
University Hospitals Urgent Care is closed now. It will open at 8:00 a.m.