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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Before shipping with UShip we called the company because we were concerned about these LTL trucking companies billing questionable additional charges, and they assured us they the side with their clients- they work to fight against bogus charges. We trusted this company with our business, was willing to push all of our LTL freight through Uship. FIRST shipment we were billed and additional charge of $971 but XPO Logistics (we are also leaving a review) for weight discrepancy! We shipped approximately 75 wedding chairs that w... read more
Business response:
Hello Roderick,Please follow up via the open email thread you have with the uShip LTL Support team entitled BOL # 53969142 || PRO # 249079736 Invoice Dispute. Our records show that we are waiting for your response on a resolution.
I got scammed out of $350 because uship doesn't explain the process when posting a vehicle to be shipped. They gave my contact information to anyone and everyone and I was immediately bombarded with emails, calls, and texts from "carriers" so I went with one and got scammed. Then the legit company they hooked me up with damaged my vehicle and the driver put his hands on my wife in front of our kids. He's extremely lucky I was 1000mi away at the time. uShip refused to take accountability for any of it!
They don't provide any value. 1 of my 3 pallets was lost and another was broken and UShip basically just told me to kick rocks. Use another broker that is committed to providing value and stands behind their insurance (WHICH I PAID EXTRA FOR)
If you enjoy the circus with football bats and clown shoes, then you will enjoy working with Uship and SGT **** Transport, as this is all they provide youa three-ring circus with endless hours on the phone, emails, and live chat attempting to get the order correct and finding ways to overcharge you. In my case the partner company SGT **** Transport, should rename their company properly to SGT ***** with a Twist of Bait and Switch Transport as Uship sets you up for the fraud, SGT **** Transport finishes you off by holding you... read more
Do not use these people, they do not hold anyone accountable in their organization. They hide behind emails. Bought their insurance, just in case, and it was denied when they lost part of my shipment. After two weeks of waiting on insurance to review claim, they never gave an explanation on denial.
Unimpressed. Drivers have little incentive to take care of your valuable stuff. There are large gaps in the Uship insurance. I will not use again.
Business response:
<p>Hi there,</p><p>I am sorry to hear your uShip experience was less than satisfactory. Please reach out to ********************************** if you have any questions or concerns that you would like to pass along. Your feedback is valuable, and our support team is here to help when issues arise.</p>
The whole experience was a little dicey. Poor communication ( with Driver) and when driver showed up he asked for cash payment even thought it was arranged through Uship's coded payment system.I did receive my transport but it was not a pleasurable experience.* I used a trusted company outside of Uship for my **************.
Business response:
<p>Hi ****,</p><p>Thank you for your feedback. We're sorry to hear that your service provider did not meet expectations. If you haven't already done so, you can leave feedback for your provider by navigating to your listing selecting the Leave Feedback option. Please reach out to uShip Support if you have any questions or need any other assistance at **********************************.</p>
A Ushipper picked up my shipment.. a $2295 paddle board, and disappeared with it.. blocked my ph #s etc... I had purchased full insurance.. or so I thought. My claim was approved, but found out they were charging me a $500 "Service Fee"!!!! Not an industry standard. What a nightmare.
Business response:
<p>Hi ******,</p><p>I'm sorry to hear you had a negative experience with the service provider. It's important to note that the uShip Protection Plan has a Terms of Service that is shared prior to check out. These Terms outline the processing fees for each level of coverage that can be purchased via the Protection Plan. You can review them here:********************************************************************************************************************************. In this case, the process fee for your payout was a to... read more
I used you ship to send my motorcycle race motor for WI to ** to my sponsor for rebuild. I did purchase the extra protection. My engine shipping crate is heavy duty with a poly bottom, 2 x 4 structure with panels all screwed together, over built to protect my valuable motor. It has many orange decals indicating "Fragile" I chose 3 day shipping beginning on a Monday pick up so that it is not being kicked around on a loading doc through weekend. The motor showed up, not strapped down or loaded properly. It had traveled from th... read more
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 5,924 reviews.
When is uShip open?
uShip is closed now. It will open tomorrow at 9:00 a.m.