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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid this awful company to find someone to ship a pickup truck bed from ********** to *******. Not only did uShip book a shipper that dropped the pallet off a truck ruining the bed, but when they put another pallet under the broken pallet they claimed the weight went up and tried to charge me more money.When the pallet was finally delivered mangled, they told me they sold me insurance for a $500 truck bed with a $500 deductible. So not only did uShip outsource to a company that ruined the thing I paid them to ship, they st... read more
Business response:
Thanks for reaching out. uShip will always be happy to intercede when rebills are applied to transactions in order to ensure they are done for appropriate reasons and with supporting evidence. In this case, our LTL Support team was able to provide assistance with disputing the rebills charged by YRC Freight and, as a result, one was overturned. YRC Freight responded to the second charge with evidence that the delivery location included a residence, which is why a residence charge was applied. I understand that the coverage p... read more
Uship is a terrible company. a driver hired through their company destroyed a brick wall on my property, refused to give me their insurance information and is refusing to pay for damages. Uship is hiding behind the "they are an independent contractor" nonsense to avoid responsibility. do not use this company and especially ***************************. they do not conduct background checks on these drivers nor confirm that they are insured. absolutely awful business model, except of course for uship. zero stars was not an opt... read more
Business response:
Hi, We are sorry to hear about the issues you had with your carrier. We encourage you to leave feedback for the carrier and their actions so future customers can avoid the issue.
If you are reading this do not hire uship. This is your warning. We just had thousands of dollars worth of furniture picked up but not delivered. Driver is giving every excuse and lie in the book. These drivers will steal your items!!!! We are in process of filing charges. Beware!
Business response:
Hi Tam, We are terribly sorry to hear about the experience you had with your carrier. Please work with the uShip support team so we can assist in any actions you take against the carrier who has your shipment. We will also make sure you receive a full refund due to the issue.
Booked a shipped through Uship. The shipper took our deposit and we never heard from him again. Uship refunded their portion but did nothing to help us get the rest of our money back. You are better off using a professional moving company!
Business response:
Hi there, I was only able to find 1 account under the email provided and the last booking was in December of 2021. Either way, we are sorry to hear about the experience you had with your carrier. We encourage you to work with uShip support to resovle any other issues.
I used to love Uship and business concept. This is my second shipment buying from my supplier and Uship is trying to overcharge me without any evidence. I ask to them please show me the evidence why are you overcharge me and they reply without evidence. This company is a scam who want charge you more without evidence.
Business response:
Hi ******** ***** to hear about the issues you had with your latest shipment. It looks like there was some incorrect information submitted with your last shipment that caused the carrier you selected to adjust the ****. All of these issues have been outlined in a email to you. Please see that email and work with uShip support if you have any issues.
I have used U Ship in the past with no issues however I recently used Uship to PU an expensive UTV in ********** to deliver to ***** , the carrier ********************** was only a day late with PU so no concern, however when he did not deliver on time and would not respond to calls or e-mails we looked into it further, there were new reviews on UShip for the carrier that were posted after I booked and before he picked up, one said they were notified by Uship the carrier was a scam and therefore he canceled, however there wa... read more
Bad service, they have an app - thats about it. In the event things goes sideways, they practically can't do anything. It is therefore better to deal with the service provider directly as it reduces the false hope/expectation that you may have. Or read the fine print before you do business with them. Uship is a third party who offers nothing but a ******* like app.
Business response:
We are sorry to hear about the issues you experienced with your service provider. I see there is a thread open with uShip customer support. We encourage you to keep them updated as we work towards a resolution.
Bad. The moving company delivered my broken items to a separate and unassociated business in the town of delivery with the instructions to repair and deliver. Then the Uship delivery company left town without completing documentation or paperwork. Insurance that I purchased was bunk. The company is designed to point fingers elsewhere and abdicate responsibility. Im disgusted. Bad business set up. No interest in customer.
Business response:
Sorry to hear about the issues you had with your carrier. Remember that the carriers that operate on uShip are not associated with uShip. Any insurance that was purchased is handled by a 3rd party company. Please feel free to reach out to our support team for more assistance.
Got ripped off **** dollars on uShip. Driver picked up the load, I sent the money to him, and brought the load back. Uship allowed me to get ripped off. I still havent received my money. Dont get ripped off like me. Before I sent the money I called them on the phone, and they told me my money was safe. Supervisor listened to the tape and acknowledged how I could have gotten that. Needless to say I lost ****(TWELVE HUNDRED) dollars on this website and they did nothing to help me get my money. DONT DO IT!!!!!!! Unless u want t... read more
Business response:
The shipping customer was refunded all the fees paid to uShip for this booking. uShip does not have control over money paid outside of uShip.
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 6,302 reviews.
When is uShip open?
uShip is closed now. It will open on Monday at 9:00 a.m.