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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Uship is a scam. They cancel my order after the driver had delivered, because I wouldnt take a picture of my credit card. Totally screwed over the driver who hauled from ******************* to *****.
Business response:
Hello,Thank you for reaching out. I do see that our Trust & Safety team has reached out directly and advised further on the need for additional review of the information provided at the time of booking. For any additional questions or concerns, please respond to the email titled "IMPORTANT: uShip Response Requested - Account Information."
Very bad experience, the shipping person messed up our order and our $125,000 lift was damaged Uship did nothing to get my money back.
Business response:
Hello,Thank you for reaching out. I am sorry to hear about the reported damages to your shipment.Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. I see that you are currently in contact with our support team in order to discuss a resolution with your carrier. At this time, the carrier has advised insurance information has been provided for a claim to be filed. As a neutral venue, we are happy to continue to assist with communication with your ... read more
Terrible Experience. I would stay away from UShip. They do not vet their drivers. My shipment arrived over a month late, was damaged and I had to pay via Zelle outside UShip platform. Never again. Terrible.
Business response:
Hi ****, I'm sorry to hear that you had a negative experience with the carrier you matched with Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. We can see that you have already been in touch with our support team regarding the delays. However, if you require further assistance or have any additional inquiries related to the reported damages, please do not hesitate to contact us at ************** or ********************************************... read more
Worst experience of my life. My perfect car was was delivered totaled and my insurance claim denied. I am out around 10k. Do not trust these people.
Business response:
Hi *****,I'm sorry to hear you had a negative experience with the service provider. It's important to note that the uShip Protection Plan has a Terms of Service that is shared prior to check out. If you have any further questions regarding your uShip Protection Plan Case, please respond to the email from your case manager sent on 3/18.
Driver of first contract tried to get a big trip where he bid so low then never pickup can, second contract on 55 ***** was very good. I will never use Uship again too much trouble getting car ship I will fly there or drive and rent a U-Haul.
Not picked up when agreed. Not delivered when agreed. Little to none communication. Not a good experience. Not sure Ill use uShip again. Would recommend trying a different delivery service.
Business response:
We are sorry to hear about the experience with your service provider. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. I can absolutely understand your frustration in this situation and do hope you will give us another opportunity to assist you. Please reach out to uShip support via ********************************** if you are in need of any further assistance.
Mr. ***** B completely dirtied up the entire experience as I had a small problem, but ***** B decided to go full bat-shit-crazy and threaten me with the deletion of my account. I ordered the customer service to completely remove my account. This guy has no business being in customer service.
Terrible experience! I hired Uship for car transportation services, and the job was assigned to a subcontracting company (***********). I called and emailed them multiple times with specific instructions for the pickup and delivery. They assured me that my requests would be followed. However, when the car was delivered, I discovered that none of my requests had been fulfilled. Additionally, the car was delivered with a dead battery. The driver connected the jumper cables incorrectly, which blew a fuse and damaged some compon... read more
We booked ******************** through Uship. We provided a list of items to be transported and included on the list multiple large furniture items that we ended up selling prior to transport. We were quoted $5000 by *************** and told a 26ft truck would be provided(we made it clear in our original request that we would need a 26ft truck had we had recently moved with all the same things and knew that is what was needed to fit everything). On moving day, the mover came and inspected all the items in the house prior to ... read more
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 5,924 reviews.
When is uShip open?
uShip is closed now. It will open tomorrow at 9:00 a.m.