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Van Buick GMC
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Made an appointment for 10 for a oil change and took 4 hours.
Business response:
Hello, Matt. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Dan Sanchez, at 480-696-5884 to discuss further.
I purchased a 2020 buick encore 5/2/2021 it was delivered to my home the man that delivered it said he needed to make me copies at the dealership and would mail them to me that same day , i have never received any paperwork I called the sales person 3 times and the finance person twice still no paperwork I was promised an extended warranty now no one will cal me back the way this works is if I was treated well I might recommend Vans to others ? please explain I would like my copies of all paperwork
EXTREMLY DISAPPOINTED AND FRUSTRATING EXPERIENCE I AM GOING THRU WITH VAN CHEVROLET IN SCOTTSDALE AZ. I recently visited Van Chevrolet and purchased a truck that was not even there.(ordered) I have been getting the run around since may 24th on the delivery date of the truck from Michael RyBicki our sales person and Dan Alexander from finance just refuses to speak to me even after leaving lots and lots of messages., I have been calling every day trying to get an answer and have been hung up on, text, calls have not been retur... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique. The lack of clear communication you have described is concerning. We would like to address your comments on a more personal level. Please contact Becky or Anna in our Customer Relations Department at 480-696-5884.
Very disappointed with how I was treated by the salesman. He was very pushy and wouldn’t let me leave until he got my deal. I like my car but it’s definitely not what I walked in wanting.
Business response:
Nicole, thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact Becky or Anna in our Customer Relations Department at 480-696-5884 and we will do our best to make this better.
My review would've turned out good but was quickly turned bad due to the experience I had today. I initially was working with MJ who was polite and good to speak with. After some discussion with my wife it was decided we would wait a bit until the time was right. MJ was responsive and respectful. After we thought our experience with this dealership was over I recieved several more calls from different people asking when I was going to come in and check out the vehicle I had inquired about. I explained to each them we were no... read more
Had a vehicle less then 24hrs was told can return within 3 days only 65 miles drove and they don't want to honor it.
Total bait and switch Looked at a car online and price was $4988 contact salesman Austin Hrabe and was told out the door it would be $9366. When I questioned their being $4378 in tax title and fees was given the runaround. Reached out and spoke with a sales manager and was then told the price was $5888 plus $894 in fees. When I asked if I could get the car at the $4988 price was told that the True Car price of $5888 was right and that I would be spending close to $8000 out the door. I then asked for a break down and was imme... read more
Bait and switch and then bullying Found a truck online and contacted the dealership. I put in all my information online, including loan preapproval. Dealership set up an appt for a test drive. Get there, contact came out with no mask, didn't know about the appt but I have emails and appt info. She finds another sales person. We drive around the lots for 20 minutes looking for the truck in question. I had the vin and stock number. Then proceed to sit for 1 1/2 hours - this included them trying to re-take my information. Tryin... read more
Business response:
Good morning, We appreciate your concerns. We are extremely sorry you had such a bad experience and would like to rectify the situation. However we feel like you have tagged the wrong employees. Can we have your information so we can review your file and get to the bottom of this. In the meantime could you please edit your review and remove the employees? We look forward to hearing back from you.
Avoid the Incompetence My son asked me to co-sign a car loan for a 2017 Jeep Cherokee. After a test drive he started the loan process and My credit recieved "4 Duplicate Hard Inquiries" over 2 days only to find out that the car was already sold. They dealership then tried to "switch" him to a less desireable vehicle and he walked. It is obvious the dealership went loan shopping" and it wasn't until several months later during the refinance of my home mortgage that I uncover the affects of their incompetence.
Frequently asked questions about Van Buick GMC
How is Van Buick GMC rated?
Van Buick GMC has a 4.4 star rating with 7,992 reviews.
When is Van Buick GMC open?
Van Buick GMC is open now. It will close at 9:00 p.m.