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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It has been poor. Wish i never stopped here.
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Kept my car the entire weekend only to look at it on a Monday. I have two vehicle warranties and they still tried to get money from me. Will never go here again.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Appointment process very poor. It appears that all they care about is getting your vehicle scheduled but don't care if it is actually worked on in a timely manner. Scheduled for a Friday morning; did not get it back until late Monday afternoon.
Business response:
Hello, Craig. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Had it in the shop to fix defroster. Got it back after 4.5 days. Cost $935.00 and the job still is not complete. I'll be taking vehicle back to, hopefully, have them complete the job. Defroster air is blowing from UNDER the dash rather than through the defroster vents. The panels that were removed were imporperly re installed and are not fitting properly as before the work was started. Not too happy about this.
Business response:
Please reach out to me at your earliest convenience to schedule bringing your vehicle back in to us. I will need to gather more information from you in regards to the concern. I will have my shop foreman involved to make sure your concern is addressed and vehicle is repaired. Kim Kloth, Customer Relations Manager 855-971-8381 or kkloth@kcchevycad.com
Considering the serviceman wasn't very convincing that the service tech checked my fluids left me wondering about the integrity of this business. Leaving my vehicle with this place for a factory recall and allowing them to keep my vehicle overnight only to see that some parts under the hood were replaced by older parts leaves me questioning this company as well.
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
The only reason I'm giving 1 star is because I wasn't told about Shop Fee charges that amounted to around $70.
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Total confusion. They had our new car all day for simple service and somehow lost track of it and no service was done. They had to keep car overnight and work on the next day. They did give us a loaner and swapped vehicles at our home the next day.
Business response:
Congratulations on your recent car purchase! Its important to us that your whole experience exceeds your expectations. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Very unsatisfied with service
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Way too much detail for a review, but it was not a good experience for us. We won't be back, unless completely necessary. We purchased our vehicle here, so we were hoping for great customer service.
Business response:
I am sorry to hear you had a less than stellar experience with us. Our goal is to take great care of our customers and build a relationship that lasts a lifetime. I take it very personally when our customers have a bad experience. Would you please reach out to me and let me know how we fell short so that I can apologize and address it personally? Kim Kloth, Customer Relations Manager, 855-971-8381 or kkloth@kcchevycad.com.
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.5 star rating with 1,781 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is closed now. It will open tomorrow at 7:00 a.m.